Facilities Monitoring Officer

3 months ago


London, United Kingdom Whittington Hospital NHS Trust Full time

Monitor the services to ensure successful delivery and value for Money. Monitor and assist in the review of SLAs in line with the Trust contractual, financial and operation objectives. Make staff aware of their responsibilities under the Health & Safety at Work Act, Food Safety Act, and COSHH regulations. Undertake compliance-based audits on a range of services including Catering to ensure all staff are compliant in relevant food hygiene certification and that food preparation methods and storage meet food safety and hygiene legislation as directed by the Food Standards Agency.

Ensure regular cleaning audits are conducted within a defined area of control, in conjunction with clinical staff members to ensure services are being provided to agreed NHS National Standards 2021. Ensure all elements of the patient environment are audited including fixtures and fittings and where maintenance is required, record the job through the Helpdesk tracking progress of the job through to completion. Ensuring appropriate escalation takes place when tasks and remedial actions are not being completed in a timely manner. Record and store all audits including attendance, scores and remedial actions taking responsibility for directing those responsible to their actions and completion deadlines.

Distribute and maintain data collection for Soft FM customer satisfaction surveys to ensure a quality patient experience is achieved. Respond to major problems and issues which may impact on service continuity. Respond to and act on incident reports and complaints in line with Trust policies and procedures. Promote a positive image of Estates & Facilities Services across the Trust.

To act as first point of contact for Estates & Facilities service-related queries.



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