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Facilities Monitoring Officer
3 months ago
The Monitoring Officer is the eyes and ears of the service, working to ensure that our environment is clean, working, and compliant for our patients. The successful postholder will work across all Estates & Facilities teams to audit the environment of the acute site and community. Amongst other items, they will undertake cleaning audits to ensure we are meeting the National Cleaning Standards 2021, Catering audits to make sure our food preparation techniques are safe and compliant, audit our environment to raise reactive maintenance jobs and act as an important clinical liaison moving forward tasks that Estates & Facilities need to undertake to ensure a quality patient environment. The role will also undertake essential training across the team to ensure all of our staff members are expert in keeping our environment clean and safe.
To provide management support and assist in the development and delivery of a professional customer focused Estates & Facilities department, including community sites, to meet the organisational objectives and requirements of the customers, staff, patients, and visitors.
To lead on the auditing of specific Estates & Facilities services to include Cleaning Services, Catering Services, Reactive Maintenance, Helpdesk, Security, Waste services, NEPT etc., undertake minor projects within agreed financial framework, drive quality and performance standards through auditing to provide a customer focused, cost effective and efficient Facilities Service.
To train and develop the skill set of the operational staff base undertaking induction functional skills training and remedial training when appropriate.
**This will be achieved by**:
Monitor all Soft FM services to ensure operational SLAs are delivered in line with the specification, ensuring compliance to statutory legislative requirements and National regulation. Services included (but not limited to):
Ø Domestic Cleaning Service,
Ø Reactive Maintenance
Ø Catering Service,
Ø Non-Emergency Patient Transport Service,
Ø Linen Service,
Ø Household and Clinical Waste
Ø Portering Services,
Ø Helpdesk Services,
Ø Security,
Ø Accommodation.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Monitor the services to ensure successful delivery and value for Money.
Monitor and assist in the review of SLAs in line with the Trust contractual, financial and operation objectives.
Make staff aware of their responsibilities under the Health & Safety at Work Act, Food Safety Act, and COSHH regulations.
Undertake compliance-based audits on a range of services including Catering to ensure all staff are compliant in relevant food hygiene certification and that food preparation methods and storage meet food safety and hygiene legislation as directed by the Food Standards Agency.
Ensure regular cleaning audits are conducted within a defined area of control, in conjunction with clinical staff members to ensure services are being provided to agreed NHS National Standards 2021.
Ensure all elements of the patient environment are audited including fixtures and fittings and where maintenance is required, record the job through the Helpdesk tracking progress of the job through to completion.
Ensuring appropriate escalation takes place when tasks and remedial actions are not being completed in a timely manner.
Record and store all audits including attendance, scores and remedial actions taking responsibility for directing those responsible to their actions and completion deadlines.
Distribute and maintain data collection for Soft FM customer satisfaction surveys to ensure a quality patient experience is achieved.
Respond to major problems and issues which may impact on service continuity.
Respond to and act on incident reports and complaints in line with Trust policies and procedures.
Promote a positive image of Estates & Facilities Services across the Trust.
To act as first point of contact for Estates & Facilities service-related queries.
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