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Compliment & Complaints Officer
3 months ago
Liberty has an exciting opportunity for a Compliments & Complaints Case Officer to join our team in Salford. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £25,007.78 per annum Plus Excellent Benefits
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
**Responsibilities for this Compliments & Complaints Case Officer will include**:
First and main point of contact for tenants and customers in relation to
complaints & compliments
Ensure effective communication
Focus on resolution of complaints within given timescales
Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
Provide regular, accurate and timely reports
Ensure all customer feedback is collated and that intelligent analytical approach is adopted
**What we are looking for in our ideal Compliments & Complaints Case Officer**:
GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).
**We offer a range of benefits for a rewarding career including though not limited to**:
Pension scheme
23 days Annual Leave, plus Bank Holidays
Cycle to Work scheme
Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
YuLife, includes:
Life Insurance/Death in service benefit - 2x annual salary value
Smart Health (including round the clock access to 24/7 UK-based GPs)
Best Doctors to provide a second opinion on complex cases or diagnosis
Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
Online Health Check
Nutrition consultations
Online fitness program
YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
Free will writing
Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
Exclusive membership and wellbeing product discounts
Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
Discounted gym membership
Savings on cinema tickets, travel, holidays & retail
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty._
If you have the desire to work in a busy and high performing team, why not join us as our Compliments & Complaints Case Officer, click “apply” below - we want to hear from you
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