Complaints Supervisor

4 months ago

Salford, United Kingdom Damp & Disrepair Full time

Liberty has an exciting opportunity for a Complaints Supervisor (Responsive Repairs) to join our team, based in Salford. You will be working on a full-time, permanent basis working 40 hours per week and in return, you will receive a competitive salary of £33,000 per annum, Plus Company Van & Petrol Card Plus Excellent Benefits

We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

**Responsibilities for the Complaints Supervisor Responsive Repairs role are**:
To ensure the delivery of complaints are monitored on a daily basis

Respond to complaints within the allocated time frame

Ensure the productivity of Multi trade operative is monitored on a daily basis

Go above and beyond to ensure the complaint is resolved in a timely manner

Analise complaint trends and provide learning outcomes

Manage and supervise trade operatives and sub-contractors in the most profitable and productive way possible

Receive and issue daily job orders to and from trade operatives and subcontractors

Ensure the consistent delivery of an efficient and cost-effective customer-focused operational service, covering all maintenance and repairs activity undertaken by the section

Assist in the implementation of processes for the continuous improvement of organisations repairs service activities

Utilise a schedule of rates and narrative descriptions in the preparation of job orders

Carry out pre, post and intermediate site inspection visits

Undertake quality checks on completed work, or work in progress

Liaise with the Project Manager and Area Housing Teams staff on performance of repairs and completion dates

Assist with the identification of repair work not attributable to normal wear and tear

Take photographic evidence and when necessary, arrange the cost of such repair to be recharged

Monitor and report on contractual KPI’s

**What we are looking for in our ideal Complaints Supervisor Responsive Repairs**:
CGLI/ NVQ L3 or equivalent construction trade qualification. Familiar with NHF schedule of rates. No less than 5 years hands on tools experience. Experience working within the social housing sector on void, responsive & disrepair activities. Experience in managing a repairs service and inspection of repairs, including measurement and specifications of works and post inspections. Demonstrated ability to improve service and performance and be capable of using IT systems, including Microsoft Office software in particular Outlook Word and Excel. Experience within a social housing/ construction environment is required.

**We offer a range of benefits for a rewarding career including though not limited to**:

- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

- Life Insurance/Death in service benefit - 2x annual salary value
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
- Exclusive membership and wellbeing product discounts

Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:

- Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
- In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards_, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty._

If you have the desire to w

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