Customer Liaison Officer
5 months ago
**About us**
We are professional, agile, professional, and our goal is to Help to heat homes more efficiently and help those who are eligible for ECO 4 funding.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Work-from-home days
- Growth opportunities
- Relaxed atmosphere
- On-the-job training
- Flexible working hours
- Safe work environment
**Overview**:
**Duties**:
- Act as a bridge between internal departments and our customers, to ensure smooth communication and coordination.
- Provide support with preparing paperwork for the ECO submissions team.
- Assist in sales-related activities and customer interactions.
- Utilize our internal CRM to manage and track interactions.
- Assist with customer queries and complaints where relevant
- Obtain information at the customers request where details are required both before and after the work has taken place
- Ensure customers recieve all of the necessary documentation the require at the handover point of the installation
**Requirements**:
- Strong interperonal skills to manage customers from all walks of life.
- The ability to approach each customer with care, compassion and understanding whilst maintaining our company ethos.
- Experience in sales or customer service is preferred.
- Familiarity with CRM software is advantageous
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Free or subsidised travel
- Free parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 50% (required)
Work Location: Hybrid remote in Salford, M5 3EB
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