Senior Compliments

Liberty has an exciting opportunity for a Senior Compliments & Complaints Case Officer to join our team in Salford. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £30,000 per annum Plus Excellent Benefits

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

**Responsibilities for this **Senior Compliments & Complaints Case Officer will include**:
Second point of contact for tenants and customers in relation to complaints & compliments

Ensure effective communication

Focus on resolution of complaints within given timescales

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process

Attend complaint properties to resolve the issues

Attend fortnightly Stage 2 meetings with the client

Provide learning outcomes to show betterment going forward

Provide regular, accurate and timely reports

Ensure all customer feedback is collated and that intelligent analytical approach is adopted

**What we are looking for in our ideal Senior Compliments & Complaints Case Officer**:
Must have complaints experience. GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable). Full UK driving license essential.

**We offer a range of benefits for a rewarding career including though not limited to**:

- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes:

- Life Insurance/Death in service benefit - 2x annual salary value
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:

- Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty._

If you have the desire to work in a busy and high performing team, why not join us as our Senior Compliments & Complaints Case Officer, click “apply” below - we want to hear from you