Parts Controller

5 months ago

Wednesbury, United Kingdom The Black Cat Talent Co. Full time

The role holder is responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers.

This includes taking inbound calls for a range of parts enquires, both internally for live events and external parts sales. Dealing with a variety of tasks, identification of parts required from job sheets and discussion with mobile engineers, placing orders, both from agents to suppliers and main stock, chasing POD’s and processing the details of purchase to the event job sheet to enable the booking of mobile engineers.

**Key Responsibilities**:
The role of the Parts Controller includes responsibility and accountability for:

- Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements,
- Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner.
- Check POD for planning the engineer to re-attend a repair event.
- Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated.
- Check job sheets to verify all parts are booked as ordered and required.
- Make clear notes to job sheets for stores to Pick and pack, right first time.

The parts controller is key to effective and proficient Service Delivery. Balancing parts supply, with ensuring the best price and costs controlled, resulting in efficiency and profitable parts provision, coupled with speed of completion and accurate communication.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wednesbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Parts Management: 1 year (preferred)

Work Location: In person

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