Customer Service Administrator
4 weeks ago
**Job description**
On behalf of **Nationwide,** AMS are seeking a number of Customer Service Administrators for a 6 **month contract**, with the possibility of extension, working within our ISA Department based at Nationwide House, Pipers way, Swindon. SN3 1TA.
Our front line teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.
**What makes us different**
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, _but we’re not a bank_.
As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - _Banking - but fairer, more rewarding, and for the good of society._
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
Working for Nationwide, you’ll have access to support and resources such as:
- **Healthy mind champions** - There’s an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.
- **Colleague networks** - Across Nationwide, there are 14 networks which are open to all colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.
- **Online resources** - The internal intranet page is much more than a news site; it’s packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.
**What you’ll be doing**
Bring your enthusiasm for helping and we’ll give you full training before you begin the role. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.
Handling a range of administration tasks, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.
You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.
**About you**
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast-paced environment.
- Show excellent attention to detail and accuracy.
- Provide excellent written and verbal communication skills internally and externally.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
**What’s on offer?**
- £12.00 per hour
- 35 hours per week
- Monday to Friday 9am to 5pm
- 6 months
Start date: 7th June 2024 & 14th June 2024
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.
Pay: £12.00 per hour
Expected hours: 35 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Life insurance
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- Administration: 1 year (required)
Work Location: Hybrid remote in Swindon, SN38 1NW
Reference ID: ISA June24
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