Technical Support Analyst

2 months ago


Tunbridge Wells, United Kingdom TN Recruits Full time

Responsibilities include:

- Maintain all network resources including servers, server O/S, database(s) and storage (SAN/NAS/On-premise Cloud Storage - including capacity planning, growth projections, scalability requirements)
- Knowledge of the following:

- Hyper-V
- Citrix
- Database software (MS SQL and/or Oracle)
- Networking (DNS, DHCP, TCP/IP, VLAN, Layer 2/3 switches)
- Windows, Linux, Apple
- Active Directory
- 2FA
- Ability to independently manage workloads and regularly report back on progress to management
A good understanding of below is desired, but not essential:

- Direct and Network Attached Storage architectures
- Raid configurations and their benefits
- Core networking technologies and structured infrastructure
- Storage technologies
- Security best practices
- Web Servers (especially Apache)
Duties will include, but are not limited to:

- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Configuration, installation and maintenance of host servers in a virtual (Hyper-V) environment
- Provision virtual servers and virtual desktops per specifications.
- Administration of a virtual IT infrastructure - specializing in Hyper-V
- Support the design set up and maintenance of Citrix environments, including supporting Citrix Virtual Apps and Desktops 7.x environments, including build, deployment and maintenance
- Investigating, diagnosing and solving computer software and hardware faults
- Perform some non-technical duties as required including, but not limited to, answering telephone, coordinating meetings, entering purchasing requisitions, picking up general user queries and helping toward completing jobs/tasks submitted on the ticketingsystem, general documentation
- Contribute to hardware and software improvements within datacentre, on premise and cloud computing environments
- Liaise with other IT personnel and partners for problem resolution
- Maintain security, backup, and redundancy strategies
- Administration and lifecycle management for equipment and software licences
- Assist in (hybrid) cloud planning and design
- Provisioning of virtual computer, storage, and network resources
- Apache Tomcat Installation and administration
- Help designing, deploying and maintaining VoIP server and network devices
- 24/7/365 requirement to ensure systems, network resources, and data availability across all SaaS platforms
- Participation in on-call rota

**Salary**: Circa £35,000
Hours: Monday - Friday 9am - 5.30pm
Location: Tonbridge
Salary and experience is to be used as a guide only - those outside of this brief may also be considered.
Please contact Jo to find out more.



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