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IT Second Line Support Analyst

4 months ago

Tunbridge Wells, United Kingdom TN Recruits Full time

Do you have experience as a First Line Support Analyst, or are you looking to get into an IT support based role?
Do you have the ability to work effectively under pressure and in a team environment?
Our client is looking for an IT Second Line Support to join their reputable and successful freight and logistics team.
- Good verbal and written communication skills.
- Absorbs new information and applies it effectively.
- Strong time management skills with a history of meeting commitments.
- Familiar with Microsoft Office 365 and Windows products.
- Familiar with Active Directory Management and Group Policy
- Learning and professional development — identifies and negotiates own development opportunities
- Effective engagement with staff / customers in a professional manner
Duties will include, but are not limited to:

- To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service. Ensuring all queries are logged in Zendesk.
- Assists in the investigation and resolution of issues and determines when they should be escalated to a higher level.
- Assists with the development of support standards and contributes to creation of support documentation.
- Assists with the procurement of IT kit.
- Provide technical advice to prospective customers, sometimes in a pre-sales capacity.
- Provide induction training for new starters and basic user training on the use of our business systems.
- Assists with the provision and configuration of mobile phones, smartphones & tablets.
- Assists with Active directory account management (starters/leavers).
- Assists with SharePoint Management and Administration.
- Liaise with any 3rd party product providers to assist where needed.
- PC Builds / configuration.
- Install or remove system components using supplied installation instructions and tools. Conducts standard tests and contributes to investigations of problems and faults.
- Contributes to the development of installation procedures and standards.
- Uses agreed procedures to maintain an accurate register of assets and performs activities related to the administration of assets including disposal.
- IT Project work (Office 365, flow, Intune, Azure ad, Automation).
- Take ownership of security incidents making sure logs are filled in and all remedial actions are performed.

**Salary**: Up to £32,500 DOE

**Benefits**:

- 25 days holiday + bank holidays
- Pension
- Healthcare
- Sociable team
- Opportunities to grow
Hours: Monday - Friday 9am - 5pm
Location: Tunbridge Wells
Salary and experience is to be used as a guide only - those outside of this brief may also be considered.
Please contact Harriet to find out more.