2nd Line Technical Support

4 weeks ago


Royal Tunbridge Wells, United Kingdom Markerstudy Group Full time

Second Line Technical Support

Location: Tunbridge Wells, Kent

Company Overview

VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and IoT technologies.

Job Description

We are seeking a dedicated and customer-focused individual to join our Second Line Technical Support team. Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.

Key Responsibilities:

Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance. Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study. Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.

Requirements:

Previous experience in a technical support role or customer service position is preferred. Strong technical aptitude with the ability to quickly learn and understand complex systems and software. Excellent communication skills, both verbal and written, with a professional and courteous demeanour. Strong problem-solving skills and the ability to think critically under pressure. Ability to multitask and prioritise tasks in a fast-paced environment. Familiarity with ticketing systems and customer relationship management (CRM) software is a plus.

  • Tunbridge Wells, United Kingdom James Frank Associates Full time

    Our client, a market-leading business within their industry is seeking a 2nd Line Support Engineer to join their team on a full-time, permanent basis. Due to growth, our client is expanding their IT support function and are looking to add a 2nd Line Support Engineer to the team, providing business-wide technical support across the organization. Key...


  • Tunbridge Wells, United Kingdom Latcom Plc Full time

    My client based in Tunbridge Wells, Kent are looking for an 2nd Line Support Analyst but would consider an experienced 1st liner ready to step into a 1st and 2nd line role. In return my client offers a salary of £29k-£32k + Training + Progression + Project Work + Good Benefits!!!! **Please note this role is 100% office based, Monday to Friday 9.00 to...


  • Park Royal, United Kingdom Reed Full time

    1st/2nd Line IT Support LocationPark Royal (NW10) - on-site role Rate: £175 per day - Umbrella Duration: 3 months initial IMMEDIATE START Opportunity is join a nationwide fitting and service provider on a 3 month contract. This role will involve will being part of a small team and providing support to circa 400 Users. The organisation are looking somebody...


  • Tunbridge Wells, United Kingdom TN Recruits Full time

    Do you have experience as a First Line Support Analyst, or are you looking to get into an IT support based role? Do you have the ability to work effectively under pressure and in a team environment? Our client is looking for an IT Second Line Support to join their reputable and successful freight and logistics team. - Good verbal and written communication...


  • Royal Leamington Spa, United Kingdom Fuel Recruitment Limited Full time

    2nd Line Support Engineer | Azure, AD, Office 365, Networking | Warwickshire | Up to £40,000 Per Annum It’s an exciting time to join our client, they are a growing and expanding IT Solutions Provider on the hunt for an Infrastructure Engineer with experience in Azure. They have been around for over 20 years and their success stems from their skilled...


  • Tunbridge Wells, United Kingdom Hays Specialist Recruitment Limited Full time

    1st Line Support, based in Tunbridge Wells. Salary £20-24K 1st Line Technical Support Currently seeking 1st line Technician for a role based in Tunbridge Wells, Kent Salary up to £24,000 This varied role will focus on a) user support and b) infrastructure issues, such as server maintenance, firewall settings, installation of a telephone system. Key...


  • Tunbridge Wells, United Kingdom PDR Solutions Full time

    **Are you an experienced service desk analyst?** **Do you have excellent customer service qualities?** **Are you looking to join an industry leading business, who offers a brilliant working environment and exceptional benefits?** My client, a leading legal firm based in Tunbridge Wells are looking to hire an experienced 1st/2nd line support to join their...


  • Tunbridge Wells, United Kingdom PDR Solutions Full time

    **Are you an experienced service desk analyst?** **Do you have excellent customer service qualities?** **Are you looking to join an industry leading business, who offers a brilliant working environment and exceptional benefits?** My client, a leading legal firm based in Tunbridge Wells are looking to hire an experienced 1st/2nd line support to join their...


  • Royal Tunbridge Wells, United Kingdom INFINITY GROUP Full time

    **Sales Support Team Lead - Hybrid with unlimited paid holiday!** **About Infinity** Infinity Group are forward-thinking Microsoft Gold Partner. We provide award-winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base. **What is it like working at...


  • Royal Tunbridge Wells, United Kingdom Huntress Full time

    Job Title: Customer Experience Specialist **Salary**: £22-25,000 Location: Tunbridge Wells Responsibilities include: - Dealing with 2nd line support - Assessing how customer journeys can be improved - Dealing with FAQs from customers Liaising with internal stakeholders such as marketing and sales to ensure that the customers experience is positive -...


  • Tunbridge Wells, United Kingdom Cordius Ltd Full time

    We are currently working with a top 100 law firm who have 2 offices near London. They are looking for a service support desk analyst to come and join their team based in Tunbridge Wells. You would be handling 1st and 2nd line support queries primarily usingMicrosoft office. This role would involve 3-4 days in the office a week with some remote work available...


  • Royal Tunbridge Wells, United Kingdom TELESOFT LLC DBA CALERO Full time

    **JOB SUMMARY** Calero, the leading technology expense management solution for complex enterprises, is looking for a Supervisor of Application Support in their Edinburgh or Tunbridge Wells office location. Reporting to the Director, of Application Support, you will provide exceptional technical support services to customers, resellers and channel partners...


  • Royal Tunbridge Wells, United Kingdom INFINITY GROUP Full time

    **Dynamics 365 Team Leader - Remote with unlimited paid holiday!** **About Infinity** Infinity Group is a forward-thinking Microsoft Gold Partner. We provide award-winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base. *** **What is it like working at...


  • Royal Tunbridge Wells, United Kingdom Dandara Group Full time

    Dandara is currently recruiting for a Technical Management Trainee to join the Construction, Commercial, Land & Planning, Sales or Technical team of our South East regions head office, based in Royal Tunbridge Wells.About the roleThis role is ideal for school/college leavers looking to further their education, alongside gaining first hand industry...

  • Trainee IT Support

    1 month ago


    Royal Tunbridge Wells, United Kingdom TN Recruits Full time

    **Trainee IT Support** With growth and successful expansion across the UK, this well regarded and established IT and Telecoms company is actively seeking an IT enthusiast to come and join their team! Working alongside major brands including the likes of Microsoft, O2, Vodafone and NEC, you will provide their long-standing customer base with highly...


  • Tunbridge Wells, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Infrastructure Engineer, based in Tunbridge Wells. Salary £40-45K DOE. My client is currently seeking a IT Infrastructure Engineer to join their innovative IT Team. You will play a key role in maintaining infrastructure, systems and technical support across the network ensuring that the business benefits from a high network ofavailability. Why you should...


  • Royal Tunbridge Wells, United Kingdom TELESOFT LLC DBA CALERO Full time

    **JOB SUMMARY** Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist to be located in our Edinburgh or Tunbridge Wells office. Reporting to the Application Support Supervisor, you will provide exceptional technical support services to customers, resellers, and channel partners...


  • Royal Tunbridge Wells, United Kingdom The Skinners' School Full time

    **JOB DESCRIPTION** **Reporting to**:SENCo **Main purpose** To provide learning and care support for pupils with special educational needs and disabilities (SEND). This will involve working with the SENCo and teachers to plan and deliver activities that supporting pupils with routines, transitions and behaviour management. **Supporting pupils** Build...

  • Support Worker

    2 days ago


    Royal Tunbridge Wells, United Kingdom Aspens Charities Full time

    **Location**:Finch**, Cornford Lane, Pembury, Kent, TN2 4QU **Hours of Work: Full time 37.5 hours week** **Salary**:£10.42** (plus £62 per night sleep-in rate) - Good public transport routes - close to train and bus stations / We also provide a staff transport service_ - **We currently have no offers of Sponsorships left for this year.**_ - **We do not...

  • Support Worker

    6 days ago


    Royal Tunbridge Wells, United Kingdom Aspens Charities Full time

    **Location**:Finch**, Cornford Lane, Pembury, Kent, TN2 4QU **Hours of Work: Full time 37.5 hours week** **Salary**:£10.42** (plus £62 per night sleep-in rate) - Good public transport routes - close to train and bus stations / We also provide a staff transport service_ - **We currently have no offers of Sponsorships left for this year.**_ - **We do not...