Claims Coordinator

3 weeks ago


Bournemouth, United Kingdom BIG Full time

Claims Coordinator - Bournemouth Town Centre
Full Training
Immediate Start

**Salary**: £22,000

Location: Bournemouth Town Centre

The Company: BIG offer a full range of key insurance and maintenance products for households that are some of the most comprehensive and competitive on the market. We are one of the fastest growing providers of these services within the sector and supply thousands of consumers with a high quality service every day.

Role: You will be speaking to current customers about problems and claims for their insured items, you will need to utilise analytical techniques in resolving and approving claims and service requests. You will also need to observe regulations to ensure compliance whilst treating our customers fairly. Typical duties include:

- Providing advice on making a claim/request and the process;
- Collecting accurate information and documents to proceed with a claim/service;
- Analysing a claim made by a customer;
- Contacting trades people from a network of approved professionals and arranging for them to make repairs on the customers property;
- Monitoring the progress of a claim/service;
- Investigating potentially fraudulent customers;
- Ensuring fair settlement of a valid claims/service;
- Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
- Adhering to legal requirements, industry regulations and customer quality standards set by the company.

Experience: Previous customer service experience is a must; product knowledge of white goods/boilers/satellite/mobile phone equipment would be useful but not essential, as would property repairs. Any claims handling experience in general insurance would be extremely beneficial.

Training: You will receive a high level of training on our products, claims systems and customer service levels. You will receive on going support throughout your time with us in your role; the majority of your training will be 'on the job' and learning from external sources that you can make use from. There is an excellent opportunities for career progression in this fast growing firm.

The Hours:
37.5 Hours per week

20 days Holidays, plus Bank Holidays

Recommend A Friend Bonus

Great Rewards:
Professional Development Plans & Fast Progression
Employee Recognition
Company Nights Out

FREE:
Tea & Coffee

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company events

Schedule:

- Monday to Friday
- No weekends


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