Guest Services Ambassador

6 months ago

London, United Kingdom Spartan Crew Full time

Spartan Crew are an award winning international crewing company who supply crew to the events industry. We have been operating for five years and pride ourselves on exemplary customer service, enthusiasm and diligence. We aim to work to the highest of standards of health and safety and staff welfare at all times. Our company mantra is Born Ready, so we know that striving for excellence cannot be done without great staff. All we ask is that you, too, are Born Ready, and we’ll do the rest.

We provide crew for a wide range of events including concerts, festivals, major sporting events and corporate and private events. We are currently working across major venues in London such as The 02, Wembley Stadium, Royal Albert Hall, as well as over the UK and Worldwide.

Last year we provided award winning crew to major events such as The Euro Football Championships, Glastonbury Festival, The Queen’s Funeral, Formula E races, and The Commonwealth Games.

We are always looking to bolster our team with keen and enthusiastic people who are brimming with initiative and a passion to deliver high quality production to our clients.

The role of Guest Services Ambassador is to provide a high standard of client and guest care, and an all round great customer experience.
- Ensure the highest standard of service for all guests.
- Meet and greet guests, assisting them with any queries that they may have.
- Excellent communication and interpersonal skills and be able to speak to a variety of people, as well as being comfortable around large groups of people.
- Have exceptional punctuality, time and diary management.
- Possess operational knowledge of all reception services.
- Have a professional telephone manner.
- Must have excellent organisational skills and good attention to detail.
- Ability to use their own initiative and take ownership.
- Attention to detail and the ability to prioritise tasks effectively.
- Be adaptable, have strong problem-solving skills and the ability to remain calm under pressure.
- Work well as part of a team.
- Have at least 1 year of experience within a Front of House role.
- Be trained in Emergency Response/First Aid.
- Have the right to work in the UK.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Some of the benefits of working with us include:

- Working in a number of different venues across the UK and over the world.
- The chance to develop and grow with us.

**Job Types**: Part-time, Zero hours contract

**Salary**: From £12.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- London, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you Emergency Response trained?

**Experience**:

- Front of House: 1 year (required)

Work Location: In person

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