Customer Service Administrator

4 weeks ago


Dingwall, United Kingdom Marston Holding Limited Full time

Vacancy ID:

- 030343
- Town:

- Dingwall
- Closing Date:

- Salary:

- 20260.50- Professionalism - Achieving the Highest Standards
- Accountability - ownership and responsibility of our actions
- Respect - For each other and customers
- Transparency
- open in the way we engage and do business
- Innovation - Enthusiasm for new ideas and technologies
- Do you have great customer service skills? Are you looking to work in a busy, team environment?- Do you have great attention to detail and the ability to process information quickly?- If so, NSL have a great position for a Customer Service Administrator to join our expanding team, responsible for providing an essential public interface for the DVLA national wheel clamping operation.- What you’ll be doing- Making sure all customer enquiries are handled quickly and efficiently
- Process payments using a computerised system to update details
- Production and storage of all documentation required to operate the call centre
- Compile reports, daily logs and operate the various CRM systems in operation
- Administration of the day to day routines of the call centre, including handling of credit card details, reconciliation and reporting procedures
- Deal with public enquiries and complaints in verbal and written form, both general and specific to representations, providing information and advice on NSL’s policies/guidelines and relevant legislation.
- Communicate with members of the public in person and on the telephone particularly in difficult situations, in an effective and diplomatic manner.
- To identify and escalate priority issues
- To complete call logs and reports
- To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- What you’ll need- Work well in a team but can work autonomously when necessary
- Excellent communication skills
- Focus on issue resolution and maximising customer satisfaction


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