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Customer Service Executive

3 months ago

Dingwall, United Kingdom NFU Mutual Dingwall & Thurso Full time

**Salary Competitive £££ (dependant on experience)**

**Full Time Position**

**Location: Dingwall IV15 9ST**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Dingwall & Thurso Agency.

**About the role**:
This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.
- Previous Customer service experience desirable but not necessary.

**About you**:

- Speaking to customers to resolve queries, provide quotations and discuss our range of products and services.
- Processing and dispatching documents to a high standard.
- Be able to communicate effectively, both written and verbal
- Possess good IT Skills (particularly Outlook, Word & Excel)
- Be able to demonstrate problem solving skills and use your own judgement
- Have a flexible and open attitude
- Be prompt, reliable and trustworthy
- Be highly organised and able to work to deadlines

**Our commitment to you**:
Full training in a friendly and supportive environment, will be provided.

**Benefits**

In return for your hard work as a Customer Service Advisor you will be rewarded with a competitive salary, generous holiday allowance as well as a fantastic team environment and pension scheme.

**Working week
- 9am till 5pm Monday to Friday with a 1-hour lunch daily.**

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dingwall: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 29/04/2024