Current jobs related to Export & Customer Services Team Leader - Dingwall - Orion Engineering Services Ltd

  • Customer Team Leader

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Leader** - Location: School Road, Conon Bridge, Highlands, IV7 8AF - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Leader** - Location: School Road, Conon Bridge, Highlands, IV7 8AF - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 13 Balconie Street, Dingwall, IV16 9UN - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Team Leader

    4 months ago

    Dingwall, United Kingdom Gleaner Ltd Full time

    Skiach Services requires a motivated Team Leader to join the team to support the day to day running of the site by co-ordinating work tasks and development/training of team members to ensure efficiency in all respects including customer service and stock control. The job will encompass all aspects of the daily running of a fuel and retail site, including:...

  • Retail Team Leader

    3 months ago

    Dingwall, United Kingdom Global Highland Full time

    **Responsibilities**: - Lead and supervise the retail team to achieve sales targets and deliver outstanding customer experiences. - Assist the Store Manager in daily store operations, including opening and closing procedures. - Train, coach, and motivate team members to enhance their product knowledge and customer service skills. - Ensure excellent visual...

  • Customer Team Member

    3 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** - Location: Old Evanton Road, Dingwall, IV15 9GA- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...

  • Customer Team Member

    3 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** - Location: School Road, Conon Bridge, Highlands, IV7 8AF- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- -...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** - Location: Old Evanton Road, Dingwall, IV15 9GA- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...

  • Customer Team Member

    3 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: 13 Balconie Street, Evanton, Dingwall, IV16 9UN Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings, afternoons, late evenings and weekends, to be discussed at interview. This role will also include working in...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: 13 Balconie Street, Evanton, Dingwall, IV16 9UN Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 Varied shifts over 7 days including early mornings store opening 6am, afternoons, late evenings store closing 10:15pm and weekends, to be...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview. Full training...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Full training given You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves working in...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: 13 Balconie Street, Evanton, Dingwall, IV16 9UN Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Team Member

    4 months ago

    Dingwall, United Kingdom Coop Full time

    **Customer Team Member** Location: School Road, Conon Bridge, Highlands, IV7 8AF Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days, including early mornings (from 6am) afternoons, late evenings (until 10pm) and weekends, to be discussed at...

  • Customer Service Representative

    3 weeks ago

    Dingwall, Highland, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer queries...

  • Customer Service Representative

    3 weeks ago

    Dingwall, Highland, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer queries...

  • Customer Service Representative

    3 weeks ago

    Dingwall, Highland, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    3 weeks ago

    Dingwall, Highland, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    3 weeks ago

    Dingwall, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Customer Service Representative

    2 weeks ago

    Dingwall, Highland, United Kingdom Lidl Full time

    Job OverviewWe are seeking a motivated and enthusiastic individual to join our team as a Customer Assistant at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

Export & Customer Services Team Leader

4 months ago

Dingwall, United Kingdom Orion Engineering Services Ltd Full time

Export & Customer Services Team Leader
Competitive salary and extensive benefits package
Permanent role - Hybrid role
Location - Perth, Scotland

Our client, a successful Global Engineering Manufacturing business are seeking to appoint an experienced Export & Customer Service Team Leader to oversee a team of Customer Service/Export Co-ordinators to ensure the delivery of an excellent customer service experience and an efficient customs compliance of export operations is achieved for their worldwide sales and distribution division.


Experience
* 5 years+ experience in relevant position.
* Excellent communication skills, both written and oral.
* Demonstrate strong commercial understanding in decision making.
* Focus on continuous improvement.
* Experience in customs and compliance.
* IT knowledge including Microsoft Office and ERP systems.


Qualifications
Degree in a relevant qualification (Sales, Customer Services, Business etc.) OR equivalent business experience.

Customer Service
* Manage day to day customer and export operations via direct contact with the appropriate personnel. Provide functional cover for customer and export operations as required. Manage the customer complaint system, day to day operational role including delegating responsibility and taking corrective action where applicable.

Logistics
* Appoint forwarders contracts. Arrange export certification and commissions. Dealing with customs and customs procedures globally.

Pricing support
* Facilitate pricing enquiries within defined parameters and escalate to appropriate Line Manager. Maintain pricing records on the ERP system.

Global Customer/Account Management
* Prepare contracts with locally managed customers using knowledge of customs, terms etc.

Team Leading

* Recruit, motivate, develop, and appraise performance of all team members, to ensure their individual potential and contribution to the business are optimized to mutual benefit. Create a team environment by allowing individual and group contribution to decision making goal setting and company objectives.
* Provide strong leadership both internally and externally to ensure colleagues and customers have confidence in the customer export team.
* Manage the provision of training for internal staff to ensure the highest quality and skill level to enhance the customer service provision and maintain customs compliance.

Manage Cross-Functional Communications
* Ensure effective communication links are established with the global/country Managers, Sales personnel, and Agents, providing support as required. Create and manage effective two-way communication between the customer service function and all other internal departments.

Company Management
* As a leader within the company, contribute to an effective company management through working and acting in the best interests of the company and its people world-wide to meet or exceed business objectives. Manage and maintain all relevant ISO procedures.

Trade Compliance
* First point for issues relating to the company's Trade Compliance Policy and Customs and Export Control Procedures.

Trade Finance
* Apply experience of trade finance instruments such as: - export, letter of credits, export finance credit terms for customers (including cross-border payment terms), guarantees and advance payments.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.