Customer Onboarding Specialist

5 months ago


Leicester, United Kingdom Octopus Energy Group Full time

We have an exciting opportunity to join our team based in our amazing Leicester and Manchester offices in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.

You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information aboutour offerings and the industry.

As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.

**What you'll do**:

- Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
- Speak with potential or existing customers to inform them about our products and services in a friendly manner.
- Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
- Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.
- Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru

**What you'll need**:

- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
- Clear communicator with a focus on listening and acute attention to detail.
- Honest, focused, and committed to delivering the highest levels of customer service.
- Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
- To be a quick learner due to exposure to different areas
- Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits



  • Leicester, United Kingdom Octopus Energy Full time

    Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?Octopus Energy has an exciting opportunity for enthusiastic and dedicated individuals to join our incredible team in Coventry as Customer Onboarding Specialists.We're not just providing energy – we're transforming the industry by putting...


  • Leicester, Leicester, United Kingdom Stonewater Full time

    About the RoleWe are seeking a Customer Service Advisor to join our team at Stonewater. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and first-time resolution to our customers.About the TeamAt Stonewater, our social purpose is at the heart of everything we do. We are an organisation that continues to grow...

  • Uk Customer Advisor

    6 months ago


    Leicester, United Kingdom Famly Full time

    We are looking for a Customer Advisor to join our UK team, to make sure that our customers get exceptional help and sound advice when they get in touch with Famly. As a Customer Advisor, you will be responsible for providing expert guidance to nursery managers and staff, identifying upsell opportunities, and maintaining long-term customer loyalty. You will...


  • Leicester, Leicester, United Kingdom Severn Trent Full time

    At Severn Trent, we strive to deliver exceptional customer service, and we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our customers, addressing their queries, and resolving their issues in a timely and professional manner.Our ideal candidate...

  • Aml Onboarding Officer

    6 months ago


    Leicester, United Kingdom Cambridge & Counties Bank Full time

    **Location: Leicester with hybrid working Salary: £30,000 pro rata** We are looking for someone to join our 1st Line Risk, to support the Bank with identifying the risks posed by our customers at onboarding and throughout the lifecycle. You would be responsible for accurate completion of Client Due Diligence checks (Low, Medium & High Risk) on new and...


  • Leicester, United Kingdom diligence marketing limited Full time

    **IMMEDIATE START - NO EXPERIENCE REQUIRED!!** Massive opportunity for those who want to change careers or have a new start for their career. As a Brand Ambassador, you would be representing some of worlds most innovative tech stat-ups. Your objective will be to deliver new customer face to face conversations and help build the new tech start ups. Being...


  • Leicester, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Customer Service Specialist - Pay Rate: £13.79 per hour - Location: Loughborough (LE11) - Hours of work: Monday to Friday, flexible hours between 9am and 5pm (4pm finish on a Friday) - Job type: Immediate start. Temporary with possible opportunity of a permanent role - Start Date: As soon as possible - GI Group has an...


  • Leicester, Leicester, United Kingdom Harnham Full time £45,000 - £55,000

    Customer Insights SpecialistLeicester (Hybrid – 3x Days a Week)£45,000-£55,000About the RoleWe are seeking a Customer Insights Specialist to join our fast-growing data and analytics function. As a key member of our team, you will use your SQL expertise to drive customer insights and inform business decisions.Your Key ResponsibilitiesDevelop and maintain...


  • Leicester, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Lexus Leicester** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...


  • Leicester, Leicester, United Kingdom Express Recruitment Full time

    Join Our TeamLease and Rental Contract SpecialistAbout the JobWe are looking for a Lease and Rental Contract Specialist to join our team in Nottingham or Leicester. As a key member of our sales department, you will be responsible for managing relationships with existing customers and developing business with prospective customers.ResponsibilitiesBuilding...

  • Ethical Specialist

    5 months ago


    Leicester, United Kingdom Dunelm Full time

    **Overview**: Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right...


  • Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Leicester, UK.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Collaborate with other departments to...

  • Pos Support Specialist

    6 months ago


    Leicester, United Kingdom Global Payments (Beamery) Full time

    **Description**: **PURPOSE** The POS Support Specialist is a 2nd Line Support role responsible for helping new and existing customers successfully operate and utilise our range of SoftPoS and Android payment solutions. As this role reports into our Ecommerce support team there will also be elements of support for our array of digital solutions. The role...


  • Leicester, United Kingdom CV-Library Full time

    Job Title: Customer Success Manager Location: Leicester Salary: £35,000 per annum Hours of Work: 40 hours per week (Monday to Friday, 9am - 5pm) Type: Permanent Role Start Date: Immediate Start We are hiring for a Customer Success Manager to work within our e-commerce department. This is a fast-paced environment where the successful candidate...


  • Leicester, United Kingdom Eazi-Business Full time

    **Company Overview**: We are a dynamic company focused on innovation and growth, seeking an enthusiastic Administrative Support Specialist to join our team. If you thrive in a diverse and fast-paced environment, we invite you to be a part of our journey. **Role Summary**: As an Administrative Support Specialist, you will contribute to various administrative...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job OverviewWe are seeking a skilled Customer Service Specialist to join our team at Hastings Direct. This role involves managing home claims handling within defined authority limits, ensuring timely and efficient resolution for our customers.The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a...


  • Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Customer Success Team Leader **Location**: Leicester Office, LE3 5BZ **Working hours**: Monday to Friday, 37.5 hours a week **Salary**: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an...


  • Leicester, Leicester, United Kingdom Flogas Full time

    Unlock Your Potential as a Customer Experience Specialist at Flogas">We're seeking an exceptional Customer Experience Specialist to join our team in Syston, Leicester. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences for our customers, ensuring their energy needs are met with efficiency and...


  • Leicester, Leicester, United Kingdom NEXT Full time

    As a Customer Resolution Specialist at NEXT, you'll be working in a small and friendly team where you can make a difference to individual customers' journeys.You'll have the freedom to help customers and see through to successful resolutions, using your own initiative as well as support from colleagues within the team.This opportunity will give you the...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Experience the perfect blend of customer service and claims resolution as a Customer Experience Specialist with Hastings Direct.We are seeking an experienced complaints handler to join our vibrant Leicester office, where you will deliver exceptional customer experiences and resolve insurance claims efficiently.This role is ideal for those who enjoy working...