Uk Customer Advisor

5 months ago

Leicester, United Kingdom Famly Full time

We are looking for a Customer Advisor to join our UK team, to make sure that our customers get exceptional help and sound advice when they get in touch with Famly. As a Customer Advisor, you will be responsible for providing expert guidance to nursery managers and staff, identifying upsell opportunities, and maintaining long-term customer loyalty. You will play a key role in ensuring customer satisfaction and revenue growth.

You’ll be working closely with 8 other teammates who support markets in Denmark, Norway, and the UK. Together, you’ll make sure that all customers have a first-class experience when contacting Famly. You’ll also be working closely with our Onboarding Specialists, who help our customers get started using Famly, as well as our Key Account Managers, who handle the accounts of the larger organisations using Famly.

**What you'll be doing**:

- Troubleshoot technical issues and report bugs experienced by our customers
- Share feature requests and customer feedback with our product team, to improve our app and enhance the customer experience
- Offer expert guidance to help customers optimise their usage of Famly
- Identify and pursue upsell opportunities
- Collaborate with sales and marketing teams to create upsell strategies
- Reach out to at-risk customers and offer training to ensure satisfaction and retention

**You’ll thrive in this role if you**:

- are a native-level English speaker
- have at least 1-2 years of experience with Customer Service, Customer Success or Sales
- are chatty and calm on the phone, and can keep an informal tone
- are quick at coming up with new solutions and different ways of explaining your answers
- are tech savvy and comfortable learning new technology. Maybe you already use Slack or Intercom?
- are service-minded, patient, and truly interested in providing a great customer experience
- are a team player, proactive, and good at prioritising work tasks
- have experience with upselling and preventing churn

**And it’d be even better if**:

- Have experience in or passion for the childcare industry

**And Famly are...?you wonder**

It all began when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. With his friend, our co-founder and CEO Anders, they set about solving that.

These days, the 150 of us building Famly are trying to do two things for our 3,200 customers:

- Giving children the best possible start to life.
- Championing the vital work that goes into making that happen.

We do that with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. We also make financial, pedagogical, and planning tools for more than 34,000 childcare professionals, saving them hours and reducing their admin stress.

Ultimately, that gives them more time and headspace for the little ones that really matter. Come help us make that happen.

**The interview process looks like**:

- Interview with a Senior People Partner
- Test
- Interview with UK Customer Onboarding & Advisory Team Lead
- Support case
- Onsite visit with the members of the team

**You’ll love working here because of**:

- Competitive pension, private health insurance, and paid maternity/paternity leave.
- A clear career framework and coaching to make sure you’re growing, annual $1000 personal development budget and a ‘We’ll buy you any book you want’ policy.
- We’re all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.
- A value of ‘make your colleagues shine’ is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans.
- We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks.
- Top-notch work equipment (including noise cancelling headphones for those focus periods).
- A yummy daily buffet, a well stocked drinks fridge, and an overflowing snack corner
- Social activities and team fun with dinners out, office BBQs, Friday bars, game nights, and more
- Your CV

**We are looking forward to hearing from you**
- Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly to not discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply._

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...

  • Customer Advisor

    5 months ago

    Leicester, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Woodlands Nursery & Garden Centre (Dobbies) in Stapleton. This is a permanent 6 hour per weeks contract. You will need to be available to work weekends on a regular basis, either Saturday or Sunday and any flexibility during the week for additional shift for overtime would be...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom FMG Repair Services Full time

    **Salary of up to £28,000pa**, depending on skills and experience, with company benefits and bonus. **We would consider an immediate start for the right person**. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Leicester. As...

  • Service Advisor

    4 weeks ago

    Leicester, Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Job DescriptionAt Auto Skills UK, we are seeking a skilled and enthusiastic Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our Service Department.Key Responsibilities:Arrange Service Department bookings to ensure efficient workshop loading.Attend to all customer...

  • Parts Advisor

    4 weeks ago

    Leicester, Leicester, United Kingdom Auto Skills UK Full time

    Job Title: Parts AdvisorAbout the Role:We are seeking an experienced Parts Advisor to join our team at Auto Skills UK. As a Parts Advisor, you will be responsible for working on the front and back counter, ordering, selling, and managing stock control on a wide range of vehicle parts and accessories.Key Responsibilities:• Working on the front and back...

  • Parts Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Auto Skills UK Full time

    Parts Advisor Role at Auto Skills UKAuto Skills UK is seeking a skilled Parts Advisor to manage the inventory of vehicle parts and accessories. The ideal candidate will have experience working with DMS systems and strong customer service skills.Responsibilities:• Work on the front and back counter, handling trade, retail, and workshop inquiries.• Manage...

  • Customer Advisor

    5 months ago

    Leicester, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    6 months ago

    Leicester, United Kingdom Jones Bootmaker Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Service Advisor

    6 months ago

    Leicester, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Leicestershire **Town/City**: Leicester **Sector**: Service Department, Car Dealership **Salary**: £24000 - £30000 per annum **Job ref**: 131765 **Service Advisor Vacancy - Leicester Main Dealer** - Position: Service Advisor - Location: Leicester Main Dealer - Salary: Circa £24,000 Basic, OTE £30,000 - Hours: 42 Hours per Week - Company...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29000 per annum + + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 153609_1712579719 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This...

  • Customer Service Representative

    3 weeks ago

    Leicester, Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Job DescriptionAs a Service Advisor at Auto Skills UK, you will be responsible for arranging service department bookings, ensuring efficient workshop loading, and attending to all customer requirements to the expected standards. You will also be responsible for upselling works to be completed and special offers/service...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Jaguar Land Rover Leicester **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Competitive Basic Salary Including An Uncapped OTE **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...

  • Customer Experience Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Flogas Full time

    Customer Experience Advisor Role SummaryAs a Customer Experience Advisor with Flogas, you will play a critical role in delivering exceptional customer service and ensuring that customers receive the energy they need when and where they need it. This involves working closely with customers to understand their energy requirements and providing tailored...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...

  • Customer Experience Advisor

    3 weeks ago

    Leicester, Leicester, United Kingdom Flogas Full time

    About the Role:Flogas Britain is seeking a Customer Experience Advisor to join our team. As a key player in our organisation, you will be responsible for delivering exceptional customer experiences across the UK. Your passion for sustainability and commitment to doing the right thing by our customers will make you a valuable asset to our team.About the...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South East Midlands, at our Leicester office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients in accordance with the...

  • Customer Services Advisor

    6 months ago

    Leicester, United Kingdom Shoe Zone Full time

    **shoezone **has an opportunity for a **Customer Services Advisor **to join our team based in our Head Office in Leicester. You will join us on a **part time, permanent** basis **15 hours per week (Negotiable) **and in return, you will receive a** competitive salary** starting at **£8,166.68 **(£20,416.68 Full Time Equivalent) **CS Opening Hours**: -...

  • Receptionist/customer Service Assistant

    5 months ago

    Leicester, United Kingdom Blauberg UK Full time

    **Receptionist/Customer Service advisor** **We offer competitive salary, and opportunities for professional growth.** **SUMMARY** We are looking to recruit an exceptional Receptionist/Customer Services Advisor to join our dynamic team. You will be the first point of contact for any concerns raised by our Customers whilst delivering excellent customer...

  • Service Advisor

    5 months ago

    Leicester, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Leicestershire **Town/City**: Leicester **Sector**: Service Department, Car Dealership **Salary**: £28000 - £38000 per annum **Job ref**: 130806 **Service Advisor Vacancy - Leicester Main Dealer** - Basic Salary up to £28,000 - up to £38,000 OTE after bonuses - 45 hours per week 8:00am - 6:00pm - Only 1 in 4 Saturday Mornings - Company...

  • Customer Service/sales Advisor

    5 months ago

    Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29,000 + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 152626_1700249052 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This is a...