Customer Relationship Specialist

3 days ago

Leicester, United Kingdom Inchcape Full time

**Customer Relationship Specialist - Lexus Leicester**
- (Salary £28k with OTE £32k)_

**Benefits**:
As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service - **25 days holiday plus bank holidays -** **We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep returning whilst spreading the good news about their experience. The Customer Relationship Specialist will oversee the customer journey from point of order to point of delivery.

**Main Responsibilities**

Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
- Explains, facilitates and confirms with the customer any additional products and accessories purchased prior to vehicle collection.
- Ensure every vehicle is prepared correctly for each customer on their vehicle collection day including pre-populating in-car systems, quality checks, handover blueprint etc.
- Ensures the vehicle orders are accurate as per the customer order requirements.
- Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.
- Ensure relevant compliance is in accordance with company and industry policies and guidelines.

To be a success in this role as a Customer Support Administrator, you will;
- Naturally interacts with customers and colleagues professionally, adhering to standards and creating a friendly environment.
- Ensures all administration and communications are completed in a timely and accurate manner.
- Be IT literate with the ability to move between multiple and bespoke systems competently
- Be comfortable in giving and taking constructive operational feedback
- Ensure compliance with relevant guidelines and policies adhered to
- Ability to prioritise conflicting demands effectively and efficiently

**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

  • Customer Relationship Specialist

    2 weeks ago

    Leicester, United Kingdom Inchcape Full time

    Customer Relationship Specialist – Lexus Leicester  (Salary £28,560 pa with OTE £34k) Working days: Tuesday - Saturday Benefits: As a Customer Relationship Specialistwill receive a competitive salary, we also offer great benefits including: Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from...

  • Customer Care Specialist

    2 weeks ago

    Leicester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou will be working for an international manufacturing company based in Leicester. Your new role Responding to customer queries within response time.Processing of all requirements from customers and requests in a timely manner.You will be creating new sales leads.Accurate data input for customer accounts and internal reporting.Filing all...

  • Youth Work Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Specialist Pharmacy Full time

    Youth Work Specialist - Organisational Development (National Youth Agency)Location Home based/remote workingContract: Full time, PermanentSalary £34,924 per annumBenefits CompetitiveThe National Youth Agency is delighted to be recruiting for a Youth Work Specialist - Organisational DevelopmentWhat we doAll young people deserve a productive, fulfilling...

  • Customer Service Support Specialist

    4 weeks ago

    Leicester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Specialist, Leicester, paying £28,000 **Your new company** My client a leading well known retailer is looking for a customer service specialist to join their business on a permanent basis. **Your new role** As a Customer Service Support Specialist you will be responsible for organising the resource planning for our Customer Service...

  • Customer Service Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Venquis Full time

    Job Title: Customer Service SpecialistJob Summary:nWe are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at (Company Name), a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process. This...

  • Customer Service Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Venquis Full time

    2 days ago Be among the first 25 applicants **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and...

  • Customer Care Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Company: Join the team at an international manufacturing company located in Leicester.Job Description:Respond promptly to customer inquiries.Handle customer requirements and requests efficiently.Generate new sales opportunities.Ensure accurate data entry for customer accounts and reports.Organize and maintain all correspondence and...

  • Customer Experience Specialist

    4 weeks ago

    Leicester, United Kingdom FirstPort Full time

    **Job Role**:    Customer Experience Specialist **Location:  **   Leicester City Centre **Hours**: Monday to Friday (35 hours per week) **Salary: £20,365 per annum** As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first point of contact for our customers...

  • Customer Experience Specialist

    3 weeks ago

    Leicester, United Kingdom FirstPort Full time

    **Job Role**:    Customer Experience Specialist **Location**:6th Floor St George's House, Leicester LE1 1QZ **Hours**: Monday to Friday (35 hours per week) **Salary: £20,500 per annum increasing to £21,500 after six months** As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager...

  • Customer Success Specialist

    2 weeks ago

    Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Customer Success Team Leader **Location**: Leicester Office, LE3 5BZ **Working hours**: Monday to Friday, 37.5 hours a week **Salary**: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an...

  • Customer Support Specialist

    5 days ago

    Leicester, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Customer Service Specialist

    4 days ago

    Leicester, United Kingdom Response - FirstPort Full time

    **Job Role**: Customer Experience Specialist **Location**:6th Floor St George's House, Leicester LE1 1QZ **Hours**:Monday to Friday (35 hours per week) **Salary**:£20,500 per annum increasing to £21,500 after six months As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Coventry Building Society Full time

    About the roleOur Leicester branch are looking for a Customer Service Specialist to join their team! The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and...

  • Customer Success Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Yü Group Full time

    Reports to: Customer Success Team LeaderLocation: Leicester Office, LE3 5BZWorking hours: Monday to Friday, 37.5 hours a weekSalary: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist,...

  • Customer Onboarding Specialist

    2 weeks ago

    Leicester, United Kingdom Octopus Energy Full time

    We have an exciting opportunity to join our team in Leicester, in this new role of Customer Onboarding Specialist. We are looking for enthusiastic people to contribute to the growth of Octopus. You must be an excellent communicator and have top quality people skills. You must be comfortable presenting products or services over the phone as well as dealing...

  • Customer Support Specialist

    3 weeks ago

    Leicester, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Coventry Building Society Full time

    About the roleApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Our Leicester branch are looking for a Customer Service Specialist to join their team!The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our...

  • Customer Success Specialist

    1 month ago

    Leicester, United Kingdom Yü Group Full time

    DescriptionReports to: Customer Success Team LeaderLocation: Leicester Office, LE3 5BZWorking hours: Monday to Friday, 37.5 hours a weekSalary: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success...

  • Specialist Customer Services Advisor

    2 weeks ago

    Leicester, United Kingdom Cromwell Group Full time

    **Hybrid Working Available - Leicester** No matter where you are in your career - or where you want to be - we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our...

  • Customer Service Specialist

    3 weeks ago

    Leicester, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Customer Service Specialist - Pay Rate: £13.79 per hour - Location: Loughborough (LE11) - Hours of work: Monday to Friday, flexible hours between 9am and 5pm (4pm finish on a Friday) - Job type: Immediate start. Temporary with possible opportunity of a permanent role - Start Date: As soon as possible - GI Group has an...