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Customer Service Specialist

3 months ago

Leicester, United Kingdom Coventry Building Society Full time
About the role

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Our Leicester branch are looking for a Customer Service Specialist to join their team
The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team.
The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It's also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role.
This is a 12 month opportunity.
Benefits include:
25 days holiday plus Bank Holidays
Ability to buy and sell holiday allowance
Annual pay review
Personal pension
Annual Success Share scheme
Maternity, paternity and shared parental leave
Extensive wellbeing support
‘My Lifestyle’ retail discounts
Service recognition
About you
For this role you’ll already be in a customer service focused role with good experience of helping others.
Excellent communication skills with the confidence to talk to lots of different people will be important and you'll already have experience of dealing with more challenging and / or complex customers’ enquiries in a careful and sensitive way.
You'll be positive, flexible and be a good team player with the ability to support and guide your team.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Location
Leicester