Specialist Customer Services Advisor

4 months ago

Leicester, United Kingdom Cromwell Group Full time

**Hybrid Working Available - Leicester**

No matter where you are in your career - or where you want to be - we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of **Keeping Industry Working**.

Our CSC team is looking for a International Specialist Customer Services Advisor to join our growing team to deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, and offering a best-in-class service with a single call resolution philosophy.

**What's in it for you?**
- Competitive annual leave allowance with annual purchase scheme
- Hybrid-working opportunities
- Monthly-paid Customer Service bonus
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support”

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

**What will you do on a normal day?**
- Be a valued team-member of the international Specialist Customer Services team and the International Branch network.
- Provide a remarkable Cromwell Customer Value Proposition (CVP) to support our international branches that drives our customers to stay with Cromwell.
- Resolve international branch issues accurately and within agreed individual SLAs, to deliver customer loyalty by liaising with the international branches, sellers, and suppliers via multiple communication channels.
- Build and grow strong relationships with our international branch colleagues, attending catch-up meetings as necessary.
- Ensure pricing quotes are accurate and timely and adhere to sales and pricing policies within agreed SLAs.
- Continually progress quotes with the international branches in line with company guidelines to drive success.
- Deal with the international branch enquiries effectively for example: product, stock, invoices, POD’s, returns handling and any other general enquiries.
- Inform the international branches of insufficient stock levels against their purchase orders and proactively advise them of alternative products.
- Liaise with external suppliers to source products and substitutes where required.
- Ensure an accurate due date is added to the order where a backorder is in place.
- Ensure that all orders are entered onto the business system, using the right product code, or generating temporary (ZZ) codes where required.
- Manage all complaints to a satisfactory and timely conclusion.
- Maintain effective engagement through all levels of the organisation.

**Key Relationships**
- Peers and wider Customer Service
- International EMEA Sales & Branch
- Compliance and Health, Safety, Quality and Environment (HSQE)
- Supply Plan
- Warehouse
- Export Shipping
- Suppliers

**What are we looking for?**
- Basic sales skills including sales closing
- Planning, time management and organisational ability including the ability to multi-task
- Initiative, drive and enthusiasm
- Excellent verbal and written communication skills
- Excellent IT skills including comprehensive understanding of Microsoft Office, particularly Outlook, Excel and PowerPoint
- Flexibility and adaptability
- Business and interpersonal communication skills
- Attention to detail

**About Cromwell**

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

Our Customer Service team, working across the country, supports both our customers and Sales team and is vital in delivering the great service that Cromwell is known for. Handling over 15,000 customer interactions each week, these range from placing an order, generating a quote or sourcing a more bespoke product, through to more complex customer resolution queries or technical product support.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

**Location**:Leicester (Head Office)**Working Hours per week**:38**Contract Type**:Permanent - Full Time

  • Customer Service Advisor

    4 months ago

    Leicester, United Kingdom FMG Repair Services Full time

    **Salary of up to £28,000pa**, depending on skills and experience, with company benefits and bonus. **We would consider an immediate start for the right person**. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Leicester. As...

  • Customer Service Advisor

    4 months ago

    Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...

  • Customer Service Advisor

    2 weeks ago

    Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Customer Service Advisor Location: Thurmaston Salary: Up to £23,500k Per Annum The Company: Our client is provider of bathroom and shower fittings for both commercial and residential properties. They are looking to add to their team and bring on a customer call advisor for their small team in Thurmaston. The Candidate: We are looking for an...

  • Customer Service Advisor

    12 hours ago

    Leicester, United Kingdom CV-Library Full time

    Job Role: Customer Service Advisor Location: Thurmaston Salary: Up to £23,500k Per Annum The Company: Our client is provider of bathroom and shower fittings for both commercial and residential properties. They are looking to add to their team and bring on a customer call advisor for their small team in Thurmaston. The Candidate: We are looking...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom SF Group Full time

    **Customer Service Advisor** **South Leicester** **£20,000 - £22,000** **4 days office based + 1 day working from home** Main duties as the Customer Service Advisor - To answer calls and support customers with queries - Excellent listening and communication skills - Professional telephone manner at all times - Communicate with other functions to ensure...

  • Customer Service Advisor

    2 weeks ago

    Leicester, United Kingdom ER Recruitment Limited Full time

    Customer Service AdvisorSyston, Leicestershire - Hybrid working£25,229 p.a. + bonusesStart date 14th October 2024 Do you enjoy being on the phones building rapport & handling customer queries?Have you previously worked in a call centre or customer service office environment?Would you like to be a part of a modern, innovate leader who are continuing to...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. The Customer Service Advisor is responsible for providing excellent customer service to our customers by answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer...

  • Customer Service Advisor

    4 weeks ago

    Leicester, United Kingdom AT Management Full time

    Job Title: Customer Service Advisor Location: Leicester  Salary: £24,250      Job type: Full-time, permanent    Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change? No Experience, No Problem. This can be an advantage and we provide full training! About Us AT Management (ATM) is an established contact centre which provides...

  • Customer Service Advisor

    2 weeks ago

    Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Customer Service Advisor Location: Thurmaston Salary: Up to £23,500k Per Annum The Company: Our client is provider of bathroom and shower fittings for both commercial and residential properties. They are looking to add to their team and bring on a customer call advisor for their small team in Thurmaston. The Candidate: We are looking for an...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Advisor** , Permanent **Salary**: £21,000 - £22,500 per year Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued...

  • Customer Service Advisor

    4 months ago

    Leicester, United Kingdom This is Alexander Faraday Recruitment Full time

    Do you thrive in a fast-paced and dynamic environment? Look no further - our client is seeking a Customer Service Advisor to join their exceptional team! Our client prides themselves on delivering unparalleled service and expertise to their valued customers. As a Customer Service Advisor, you will be an instrumental part of ensuring satisfaction and loyalty...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Wagstaff Recruitment Full time

    Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers. This fast-paced organisation puts investing in people high on...

  • Customer Care Advisor

    3 months ago

    Leicester, United Kingdom M Group Services Full time

    **Morrison Energy Services **is recruiting for a **Customer Advisor** to work on our **London CMO **contract in **Leicester** As a **Customer Advisor** you will be part of our **Customer Care Team **who are responsible for the handling of complaints and enquiries**.** The job purpose is to provide customer service, to the highest standards, professionally,...

  • Service Advisor

    4 months ago

    Leicester, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Leicestershire **Town/City**: Leicester **Sector**: Service Department, Car Dealership **Salary**: £24000 - £30000 per annum **Job ref**: 131765 **Service Advisor Vacancy - Leicester Main Dealer** - Position: Service Advisor - Location: Leicester Main Dealer - Salary: Circa £24,000 Basic, OTE £30,000 - Hours: 42 Hours per Week - Company...

  • Customer Service Advisor

    13 hours ago

    Leicester, United Kingdom CV-Library Full time

    Purple Rocket Recruitment is working with an IT specialist in Leicester who is looking for an experienced customer service assistant. The company offers a fantastic work life balance with 2 days working in the office and 3 days working from home. This role would be perfect for someone who has previous customer service experience and has a keen interest in IT...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29000 per annum + + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 153609_1712579719 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This...

  • Customer Service Advisor

    3 weeks ago

    Leicester, United Kingdom ER Recruitment Limited Full time

    Customer Service AdvisorSyston, Leicestershire - Hybrid working£25,229 p.a. + bonusesStart date 14th October 2024 Do you enjoy being on the phones building rapport & handling customer queries?Have you previously worked in a call centre or customer service office environment?Would you like to be a part of a modern, innovate leader who are continuing to...

  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South East Midlands, at our Leicester office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients in accordance with the...

  • Customer Service Advisor

    3 weeks ago

    Leicester, United Kingdom Purple Rocket Recruitment Full time

    Purple Rocket Recruitment is working with an IT specialist in Leicester who is looking for an experienced customer service assistant. The company offers a fantastic work life balance with 2 days working in the office and 3 days working from home. This role would be perfect for someone who has previous customer service experience and has a keen interest in IT...