Regional Administrator
4 months ago
Main Duties:
- Answers calls from customers and logs any work.
- Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes. Book appointments with clients according to this schedule.
- Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
- Convert all approved quotes to Work Orders.
- Checks all Small Works have final acceptance signed and invoice.
- Checks New Works progress milestones are met before and invoice.
- Actions closed completed work orders and raises invoice to send to customer or Finance Administrator as applicable.
- Supports FSM in supplying product requests from customers by checking availability with stores team and raising a purchase order.
- Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
- Work with the Branch Manager and Finance Team to chase overdue payments.
- Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
**Job Types**: Full-time, Permanent
**Salary**: From £24,960.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 5 years (preferred)
- Administrative experience: 5 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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