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CSA Administrator

2 months ago

Duxford, United Kingdom SMT GB Full time
{"title": "CSA Administrator Role", "description": "

About the Role

As a CSA Administrator at SMT GB, you will play a vital part in our Customer Support Agreements (CSA) team. Your primary responsibility will be to provide administrative support to ensure the effective operation of CSA processes and deliver exceptional service to our customers. You will collaborate with various teams to maintain accurate records, handle customer inquiries, and assist in the smooth functioning of our service agreements.

Key Responsibilities:

  • Collect and verify contract documentation submitted by regional sales teams, resolving any discrepancies or variations.
  • Create maintenance plans in the ERP to enable the correct scheduling of planned service jobs.
  • Facilitate the installation of telematics devices as necessary.
  • Manage all renewals, modifications, or cancellations in the ERP, ensuring seamless updates to related services.
  • Perform billing processes and customer collections for various agreement types (monthly, per visit, hourly).
  • Monitor the shared mailbox and promptly address any customer inquiries.

Requirements

Knowledge, Skills, and Experience

  • Previous experience in an administrative role, preferably in a customer service or support environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and ability to manage multiple tasks simultaneously.
  • Familiarity with CRM systems or similar software is an advantage.

Desirable:

  • Experience in contract administration within the construction or heavy machinery industry.
  • Basic understanding of financial principles related to service agreements.

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution
  • 25 days annual leave + Bank Holidays
  • Cycle to Work Scheme
  • Life Assurance 4 x annual salary
  • Yulife – Wellbeing App offering discounts and vouchers
  • Financial/Physical/Mental Health Counselling and Coaching sessions
  • Free Will writing service
  • EAP, which includes 24/7 Doctor access
  • Healthshield – Cashplan for all employees
  • Family Friendly policies
  • Company events
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