Data Administrator

With Customers: Understanding, With The Team: Cooperative, Perfect For Us.

You are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas.

A dynamic, growing market, a supportive top employer, and a diverse range of fulfilling roles await at ista, working at ista is all about rethinking the use of energy and resources. For today. For tomorrow and the day after tomorrow. We provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change. In our company with its family-like corporate culture and strong values, our 5,800 colleagues in 22 countries make switching to smart devices and digital services easy. As one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company.

**Data Administrator - Credit Control**

**Position Description**:
**Your Responsibilities**:

- Recording and processing of utility payment reminders, debt recovery letters and disconnection notices for our clients
- Reconciling account statements, identifying under-payment, and resolving with the client and utility suppliers
- Entering utility invoicing, metering, consumption, and client data into company databases
- Validating utility invoicing and preparing payment files and reports from the system
- Handle and resolve queries in a timely manner.
- Controlling data completeness and integrity within company database
- Mailbox management

**Your skills and background**:

- Experience of working with Microsoft Excel
- Confident entering information into a database to a high degree of accuracy
- A proven track record of resolving queries and issues, both internally and externally
- Excellent inter-personal and verbal communication skills, with a high degree of literacy and numeracy
- AAT student advantageous
- Previous credit control experience advantageous
- Excellent time management
- Takes pride in their attention to detail.
- Excellent customer service skills
- Willingness to pitch in and support other business areas as needed.

**Our offer**:
We are currently over 65 people strong in the UK, based in a historic location to the south of Cambridge in modern, open-plan offices with the benefit of an on-site café.

In addition to the above we offer excellent starting benefits including:

- 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded
- Employee Benefits Platform inc: o Discount Retail Outlet Scheme o Discounted Gym Membership o Cycle to work scheme o Salary Sacrifice EV Leasing
- Employee Assistance Program
- Eligibility to participate in the company bonus scheme
- A hybrid working arrangement enabling flexible working between our offices in Cambridge and home - 3 days per week in the office
- Inclusion within ista’s auto-enrolment pension, critical illness, and group life schemes
- Intercompany annual soccer tournament with mínimal employee contribution required (held in Europe)
- Free tea & coffee

ista can also offer ambitious applicants a great team environment and the support and opportunities that you would expect from a top employer.

**ista as an employer**:
We are an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances.

**Our Team**:
In the UK we have over 65 staff in a business that has significant growth plans. We are supported from the significant international capability of ista and the wider support of our parent company, CK Infrastructure Holdings - one of the world’s largest investment companies.

Part of the CK Hutchison group, ista is one of the world’s leading companies providing energy services, our UK commercial operation focuses on delivering commercial energy services including procurement, bill validation, building management software, metering, and compliance consultancy

'We', that is the over 5,800 ista employees in 22 countries are all united by the desire to become THE partner for digitisation and smart solutions for building owners and their residents. We want to go down this path to the future together with the worldwide 450,000 owners and 13 million residents, in whose buildings and apartments our products and services are used today.

We add sustainable value to buildings for their residents and owners (both commercial and residential). To achieve this, we manage data and processes that make the building climate-friendly, safe, and comfortable.

Our global focus leverages the strengths of ista’s regional roots and creates a single, unified force in solving the unique challenges of energy and property management. Our flexible, consultative approach and deep industry knowledge make ista an integral part of our clients’ businesses.

**Salary**:
Salary band 2 £20,000 - £25,707 p/a