Data Administrator

With Customers: Understanding, With The Team: Cooperative, Perfect For Us.

You are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas.

A dynamic, growing market, a supportive top employer, and a diverse range of fulfilling roles await at ista, working at ista is all about rethinking the use of energy and resources. For today. For tomorrow and the day after tomorrow. We provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change. In our company with its family-like corporate culture and strong values, our 5,800 colleagues in 22 countries make switching to smart devices and digital services easy. As one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company.

**Data Administrator - Ebill**

**Position Description**:
The Data Administrator will be responsible for the processing of consolidated invoicing, consumption, and metering data into our bespoke database. They will analyse account statements, liaise with utility suppliers and clients to resolve complex debt issues.

**Your Responsibilities**:

- Managing the monthly influx of invoices, downloading the utility invoice data, validating and then uploading the consumption data into the company database
- Maintaining the Client assigned Inboxes and coordinating correspondences with Utility suppliers when required to ensure data completeness and integrity within customer account history
- Supporting the management of the Ebill calendar; ensuring invoices are updated with expected billing timelines
- Meeting challenging yet realistic KPI and SLA surrounding the processing of invoices
- Identifying and documenting opportunities to improve processes and co-ordinating with internal stakeholders to drive such improvements
- Providing administrative support to other departments as required

**Your skills and background**:

- Advanced excel skills
- Knowledge of programs such as Phython / SQL / VBA would be advantageous
- Experience in working to targets and delivering work within SLA
- Confident entering information into a database to a high degree of accuracy
- A proven track record of resolving queries and issues, both internally and externally
- Demonstrable strategic reasoning skills with the ability to think creatively to develop non-traditional solutions to business challenges
- Knowledge of the commercial and industrial sector and the provision of energy services into those markets would be advantageous
- Excellent inter-personal and verbal communication skills, with a high degree of literacy and numeracy
- Takes pride in their attention to detail and can function under pressure when required
- A confident and effective communicator with the ability to prioritise different tasks
- Enjoys working with numbers and familiar with repeated data entry tasks
- Resilience with an ability to overcome objections and disappointment
- Willingness to pitch in and support other business areas as needed

**Our offer**:
We are currently over 65 people strong in the UK, based in a historic location to the south of Cambridge in modern, open-plan offices with the benefit of an on-site café.

In addition to the above we offer excellent starting benefits including:

- 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded
- Employee Benefits Platform inc: Discount Retail Outlet Scheme, Discounted Gym Membership, Cycle to work scheme and Salary Sacrifice EV Leasing
- Employee Assistance Program
- Eligibility to participate in the company bonus scheme
- A hybrid working arrangement enabling flexible working between our offices in Cambridge and home - 3 days per week in the office
- Inclusion within ista’s auto-enrolment pension, critical illness, and group life schemes
- Intercompany annual soccer tournament with mínimal employee contribution required (held in Europe)
- Free tea & coffee

ista can also offer ambitious applicants a great team environment and the support and opportunities that you would expect from a top employer.

**ista as an employer**:
We are an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances.

**Our Team**:
In the UK we have over 65 staff in a business that has significant growth plans. We are supported from the significant international capability of ista and the wider support of our parent company, CK Infrastructure Holdings - one of the world’s largest investment companies.

Part of the CK Hutchison group, ista is one of the world’s leading companies providing energy services, our UK commercial operation focuses on delivering commercial energy services including procurement, bill validation, building management software, meter