Reservations & Guest Relations Coordinator

6 days ago


Edinburgh, United Kingdom The Edinburgh Recruitment Agency Full time

Award winning serviced apartment company is now looking for a Reservations and Guest relations Coordinator to join their small team in Edinburgh. With apartments across Edinburgh and Glasgow the ideal individual will have experience with reservations in the hospitality or property industry.

Key duties and responsibilities include for the Reservations and Guest Relations Coordinator
- Ensure the guest journey from booking to check out is seamless and professional.
- Have a welcoming personality to guests coming to our office.
- Deliver a proactive sales culture within the office.
- Manage all aspect of booking, payments, guest enquiries and customer feedback.
- Running reports & updating spreadsheets.
- Manage guest reviews, responding to comments and investigating any complaints.

Reservations and Guest Relations Coordinator Skill set required
- Organisational and problem solving skills
- Ability to perform under pressure
- Strong communication skills with a professional telephone manner
- Flexible and adaptable to new company requirements
- Keen eye for detail and accurate management of customer data
- Self starter with innovative ideas, enthusiastic to take on responsibility and new projects with a positive attitude

Interviews to be held immediately so send your CV TODAY

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Reservations: 1 year (preferred)
- Hotel: 1 year (preferred)



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