Reservations Coordinator

7 months ago


Edinburgh, United Kingdom The Dome Full time

Open for 27 years, The Dome has grown to be an iconic destination for both locals and visitors from further afield, offering 3 dining areas, 4 meeting rooms and an intimate private dining space. We are a must see for anyone visiting the city and pride ourselves on providing a one of a kind experience; combining gold standard service from the get go and a versatile range of dining options in relaxed yet opulent surroundings.

We are looking for an enthusiastic reservations coordinator to join the back of house team on a full time basis over 5 days from 7. Please note, due to the nature of hospitality, evening and weekend work will be required.

**Key Responsibilities**:

- Greet guests in a friendly, courteous and professional manner, ensuring that the highest level of customer care and service are maintained at all times.
- Deal effectively with complaints and comments, take the correct action and remain courteous at all times.
- Sell Gift Vouchers over the telephone.
- Be knowledgeable of The Dome’s facilities, menus, timings etc.
- Assist the Duty Managers with any other reasonable duties as requested.

**Experience and Qualities Required**:

- Committed to delivering a high level of customer service
- Excellent interpersonal and communication skills
- Great attention to detail
- Ability to work on your own and as part of a team
- Experience in the use of Sevenrooms Reservations System would be advantageous but not essential as full training will be given.
- Knowledge of the local area

**The Benefits**
- £10.25 - £10.50ph + Tips (extra £2.50-£3.50 per hour)
- Up to 28 days holiday each year pro-rata, including bank holidays
- Free or subsidised meal whilst on duty
- Share of the staff TRONC
- Development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £10.25-£10.50 per hour

Supplemental pay types:

- Tips

Work Location: In person



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