Reservations Coordinator

7 months ago

Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Revenue & Reservations Full time

**Reservations Coordinator** - **Four Points by Sheraton, Edinburgh Haymarket.**

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

**Four Points by Sheraton** is a multinational hotel brand operated by Marriott International that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

**YOUR CORE PURPOSE WILL BE**:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Manage the use of revenue systems on a daily basis. This includes having an understanding and knowledge of the yield hurdle points and daily inventory balancing where appropriate.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
- Oversee accuracy of room blocks and reservations.
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
- Set-up proper billing accounts according to accounting policies.
- Using the tools provided and in compliance with the Marriott international standards, Marsha reservation system, updates, and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetrations (RGI),

**WHAT YOU SHOULD BRING**:

- A good working knowledge of Opera PMS, and MARSHA is desired.
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Be familiar with Marriott Bonvoy

**WHAT WE OFFER**:

- Great team spirit according to our slogan ‘It’s not over until we get a smile’.
- 35 hour/week
- EXCELLENT COMPANY BENEFITS:

- Competitive salary and package
- Exclusive employee discounted rate to Marriott and Cycas hotels
- Continuous paid training and development opportunities
- Free healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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