New Opening Reservations

5 months ago


Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Revenue & Reservations Full time

We are recruiting a **Reservations Coordinator** for our new Hotel opening team at Four Points by Sheraton Edinburgh, Haymarket.

At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing individual to join the team at our fabulous new Edinburgh hotel

**What will I be doing?**
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Manage the use of revenue systems on a daily basis. This includes having an understanding and knowledge of the yield hurdle points and daily inventory balancing where appropriate.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
- Oversee accuracy of room blocks and reservations.
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
- Set-up proper billing accounts according to accounting policies.
- Using the tools provided and in compliance with the Marriott international standards, Marsha reservation system, updates, and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetrations (RGI),

**What we are looking for**:

- A good working knowledge of Opera PMS, and MARSHA is desired.
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Be familiar with Marriott Bonvoy

**What do we offer in return?**

A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self

A workplace with over 220.000 colleagues worldwide

A family of associates with a work hard, play hard mentality.

The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels

HSF Health & Perkbox membership.

Cycas Hospitality is a gift for any hospitality professional. Over the past 12 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.


  • Reservations Agent

    6 months ago


    Edinburgh, United Kingdom W Edinburgh Full time

    **W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!** **Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while...


  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24086321 **Job Category** Food and Beverage & Culinary **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to...


  • Edinburgh, United Kingdom Rocco Forte Hotels Full time

    **Reservations Consultant**: Permanent The Balmoral Edinburgh, Scotland APPLY The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our...

  • Reservations Agent

    6 months ago


    Edinburgh, United Kingdom The Hoxton Full time

    **Company Description** The Hoxton, Edinburgh** We can’t wait to open our first UK hotel outside of London and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a **Reservations Agent **to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front...


  • Edinburgh, United Kingdom Rocco Forte Hotels Full time

    The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. **The Position** The key responsibilities of...

  • Reservations Agent

    6 months ago


    Edinburgh, United Kingdom Dalmahoy Hotel & Country Club Full time

    Located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees,...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations Supervisor RoleThe Roseate Edinburgh, a luxurious boutique hotel, is seeking a skilled Reservations Supervisor to join its vibrant team. As a key member of the Front Office, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Main Responsibilities:Communicate company values and culture to new...


  • Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    RESERVATIONS SUPERVISOR The Roseate Edinburgh located just five minutes from Haymarketrailway station and less than 20 minutes’ drive from Edinburgh Airport hasstood at the gateway to old-town Edinburgh since the 1860s. It has witnessedthe evolution of modern-day Edinburgh, offering a luxurious and stylish cityretreat with an authentic Scottish soul....


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled and experienced Reservations Supervisor to join their team. This role will oversee the accuracy of room blocks, reservations, and group market codes, ensuring seamless operations and exceeding guest expectations.Main Responsibilities:Communicate company values and culture to new employees,...


  • Edinburgh, United Kingdom The Dome Full time

    Open for 27 years, The Dome has grown to be an iconic destination for both locals and visitors from further afield, offering 3 dining areas, 4 meeting rooms and an intimate private dining space. We are a must see for anyone visiting the city and pride ourselves on providing a one of a kind experience; combining gold standard service from the get go and a...


  • Edinburgh, United Kingdom The Dome Full time

    Open for 27 years, The Dome has grown to be an iconic destination for both locals and visitors from further afield, offering 3 dining areas, 4 meeting rooms and an intimate private dining space. We are a must see for anyone visiting the city and pride ourselves on providing a one of a kind experience; combining gold standard service from the get go and a...


  • Edinburgh, United Kingdom Ryman Stationery Full time

    **Are you looking to join our set?** Are you ready to take on a new challenge that will ignite your passion? Are you ready to join a team of individuals who are all about design-led stationery and gifts? The Theo Paphitis Retail Group are seeking new team members that are all about creativity and design as we introduce our new Ryman Concept Stores that are...


  • Edinburgh, United Kingdom Ryman Stationery Full time

    **Are you looking to join our set?** Are you ready to take on a new challenge that will ignite your passion? Are you ready to join a team of individuals who are all about design-led stationery and gifts? The Theo Paphitis Retail Group are seeking new team members that are all about creativity and design as we introduce our new Ryman Concept Stores that are...


  • Edinburgh, United Kingdom Tinderbox Espresso Bar Full time

    **Supervisor** **Tinderbox Edinburgh - Job Advertisement** **Tinderbox: A Glasgow Institution, Established in 1998 - 25 Years of Great Coffe**e Tinderbox are delighted to be bringing great coffee to Edinburgh Waverley Mall Shopping Centre. We are looking to build a fantastic team for this exciting new location, consisting of fun, dynamic, open and honest...


  • Edinburgh, Edinburgh, United Kingdom Signature Pub Group Ltd. Full time

    Sales and Reservations RoleAn exciting opportunity has become available for a vibrant and energetic person to join the Sales and Reservations Team with Signature Group.This is a full-time role (5 out of 7 days, 9am – 5:30pm) on a permanent basis, based in our Head Office in Edinburgh with some requirement to visit or occasionally work from some of our...


  • Edinburgh, United Kingdom Timberbush Tours Full time

    Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you! We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers. Our...


  • Edinburgh, United Kingdom Timberbush Tours Full time

    Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you! We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers. Our...


  • Edinburgh, United Kingdom The Dome Full time

    Open for 27 years, The Dome has grown to be an iconic destination for both locals and visitors from further afield, offering 3 dining areas, 4 meeting rooms and an intimate private dining space. We are a must see for anyone visiting the city and pride ourselves on providing a one of a kind experience; combining gold standard service from the get go and a...

  • Sales Assistant

    6 months ago


    Edinburgh, United Kingdom Ryman Stationery Full time

    **Are you looking to join our set?** If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 14.5 hours per week in our brand new Ryman Design store! Are you ready to take on a new challenge that will ignite your passion? Are you ready to join a team of individuals who are all about design-led stationery and gifts?...

  • Head Chef

    1 day ago


    City of Edinburgh, United Kingdom Global Talent 2020 Full time

    The role: Global Talent 2020 are proudly working with our nationwide restaurant client for their new, well positioned venue in the heart of Edinburgh city.Our client is recruiting for a Head Chef to lead and join their exciting new Kitchen operations and assist in the opening of the venue in October/November 2024.This modern and progressive Asian street food...