Guest Reservations Assistant

3 months ago


Edinburgh, United Kingdom CALTON LIVING Full time

Calton Living operates a portfolio of serviced apartments in Edinburgh including Museum Apartments, our flagship apartment building located in the heart of the Old Town.

As Calton Living’s Reservations Assistant, you will be responsible for overseeing reservations and all guest communication during your shifts. This will include collecting guest information and answering enquiries pre-arrival, ensuring a smooth check-in, providing assistance as required when guests are in-house, and documenting guest feedback and reported issues following departure.

You will be required to work as part of a team to ensure the smooth-running of daily operations and to deliver excellent customer service to our guests.

Additional administration tasks may include processing payments, managing incoming enquiries for all aspects of the business, and producing reports.

**Skills and Qualities**
- Excellent written and verbal communication skills.
- Adept at problem-solving.
- Able to work confidently both independently and as part of a team.
- Capable of organising and prioritising tasks efficiently.
- Patience, resilience, and a sense of humour are vital

**Hours**

This is a permanent part-time role (20 hours per week).
- Sunday: 09:00AM-5:00PM
- Monday: 09:00AM-5:00PM
- Tuesdays: 09:00AM-1:00PM

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11.50 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- EH36SU: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you able to work 09:00AM-5:00PM on Sundays and Mondays, and 09:00-1:00PM on Tuesdays?

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in EH36SU



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