Guest Reservations Specialist

4 weeks ago


Edinburgh, United Kingdom Balmoral Hotel Full time

Why choose a career with Balmoral Hotel?

At Balmoral Hotel, we prioritize equipping our Team Members with the necessary skills and support to provide exceptional service while fostering career growth. As a member of our esteemed team, you will benefit from a wide array of perks, benefits, and rewards, including:

  • 29 days of annual leave
  • Discretionary service charge (estimated at £5,000 annually)
  • Incentive programs
  • Occupational Pension Scheme
  • Complimentary meals during shifts
  • Discounted accommodation rates at Balmoral Hotel
  • 50% discount on dining options
  • 25% discount on spa services
  • 20% discount on health spa products
  • Opportunities for learning and development
  • Recognition and rewards initiatives
  • Cycle to Work Scheme
  • Local retailer discounts
  • Employee social events
  • Employee assistance programs

Role Overview:

As a Reservations Consultant, you will utilize your interpersonal skills, professionalism, and telephone etiquette in a pivotal role within a leading luxury hotel. Your primary responsibilities will include managing accommodation inquiries, converting these inquiries into confirmed bookings, entering all reservations into our system, and assisting the Reservations Manager in optimizing room sales at the highest possible average rate. You will also address general guest inquiries and resolve any issues in a professional manner.

Your background in the hospitality industry and familiarity with property management systems will enable you to ensure that guests feel valued and informed about their options.

Key Qualifications:

Previous experience in a similar capacity is essential. You should be adept at meeting deadlines, possess strong computer skills, and exhibit an excellent telephone demeanor, demonstrating a commitment to seamless service delivery. Exceptional interpersonal and organizational skills, along with the ability to manage multiple tasks effectively, are crucial.

Your mission will be to enhance the experience of every potential guest from their initial contact through to their departure, ensuring that all interactions with our hotel are impeccable. You will be responsible for managing reservations for our two distinguished hotels.

In return, you will receive the support needed to develop your skills and advance your career with us, and your dedication, insight, and pride in your work will make you an invaluable member of the Balmoral family.



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