Process Officer
6 days ago
Do you have a passion for HR and love to help people? If the answer is
yes we have the ideal role for you
Working in a large, friendly team you will be supervising a team of
administrators and will be the first point of contact to deal with any non
standard customer concerns.
If you are an outstanding and highly motivated individual with passion and
desire to contribute to the positive reputation of our business, we would love
to hear from you
This is a 12 month fixed term contract which means it is a great
opportunity to gain experience and exposure to the team and department. As this
is a Hybrid working role you will work 2 days in the office (Monday and
Wednesday) and the rest of the week at home
**What you'll be doing**:
Advise and mentor process assistants and handle more complex pieces of work.
Train and coach new members.
Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team.
Keep own knowledge of procedures up to date.
Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
Measure performance of the process assistants and feedback to operations management in own area.
Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
Support line manager and team members (training/coaching) as required.
Update/maintain manual or data base records.
Provide admin support as required.
Ensure that agreed timescales are adhered to.
Follow regulatory requirements where applicable.
**What you’ll bring**:
Numerate and able to process complex data
Good spreadsheet and Word skills
Very good interpersonal skills
Able to use initiative and exercise sound judgment
Articulate and able to develop good working relationships with colleagues and clients
Able to coach and mentor members of a team
**It would be great if you had**:
Able to use PowerPoint D
Very strong understanding of Oracle D
Flexible manner and approach
Although this role is advertised as full-time, we support many ways of working
and can offer a range of flexible working arrangements. So, if you’re
about what might be possible.
If you are
interested in this role but not sure if your skills and experience are exactly
what we’re looking for, please do apply, we’d love to hear from you
Employment
Type Full Time, 12-month Fixed Term Contract
Location Newport
Security Clearance
Level SC
Internal Recruiter Joanne
Salary £22,115 per annum
(this is inclusive of the 3% flex benefit fund)
Benefits 25 days annual
leave with the option to buy additional days, life assurance, pension
Loved reading about this job and want to know more about SSCL?
SSCL is a leader in critical business support services for the largest
Government departments, Defence, Police and CITB across the UK. We provide
digital solutions and Innovation and Advisory services to improve end to end
employee services including HR & Payroll, Finance, Procurement, Pensions
Administration and Resourcing Services - enhancing the customer experience,
enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and
our collaborative approach, sit at the heart of our business strategy. SSCL
operates at size and scale across the UK Public Sector and has already
delivered savings c£400 million - providing more funds for front line public
services.
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