Ward Clerk Avon 4, Wrh

6 months ago


Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

This is a generic job description which covers a range of duties that a Ward Clerk may be required to undertake. To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service. The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but would normally be attached to one area. The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager.

Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts performance review guideline Risk Assessment: This Post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Special Requirements: It is expected that any computer training required for this post must be gained within 3 months. Key Relationships: Patients, relatives, carers, senior and junior medical, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries.

**Key Responsibilities**: To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional namer and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems. To undertake other relevant clerical duties as required including: photocopying, operating the fax, receiving, sorting and distribution mail, basic typing and stock stationery levels.

Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery as required. To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.

To transfer valuable to General Office (Cashier) and appropriate documentation. Assigned Tasks within Ward/Department: To assist Ward Manager to produce correspondence i.e. thank you letters, communications with other departments, memos to staff, etc. To assist with reception and comfort of relatives as requested by nursing staff.

Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Responsibilities: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures.

In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace.

To act always in a manner which will promote a good image of the ward/department. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute/to participate in any initiatives to improve the quality of service to patients. Local Ward/Department Variation to Core Job Description Managers should add any additional requirements of this post that are local to the specific area and do not fit into the broad functions described above.

Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance.

This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must


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