Ward Clerk, Laurel 3, Wrh

6 months ago


Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures. Key Responsibilities 1 Use of manual and computerised systems including Oasis, Bluespier, eZ notes to: Maintain and check patient registration details and demographic information Retrieve patient information Record the issue and receipt of records on the Oasis case note tracking system To check EZ notes and ensure they are available for planned TCIs Maintain patient EZnotes folders by: Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request. Repairing case notes folders Making up new folders, registering patients Preparing EZnote files for scanning by inserting the correct header sheets All in accordance with Trust policies 2 Ensure that letter, telephone and face to face communication with patients and staff is professional, timely and in line with Trust wide policies and procedures.

General Responsibilities To ensure the confidentiality of all patient identifiable data and Trust business, and undertake the relevant Information Governance training as and when appropriate To comply with all Trust policies and procedures In accordance with the Trusts Health and Safety policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints To create and maintain positive working relationships with colleagues and other staff To act in a manner which will promote a good image of the ward / department and Trust To respond appropriately to clinical emergencies as directed by the senior nurse in charge To contribute / participate in any initiatives to improve the quality of services to patients. This is not an exhaustive list and the duties outlined above may evolve and develop over time.

However, any changes will be made in consultation with the post holder at least on an annual basis.



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