Ward Clerk, Laurel 2 Oncology

8 months ago


Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries. To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone. To receive general telephone calls, recording messages and dealing with enquiries, referring the call to the relevant member of staff, as appropriate to assist in admitting and discharging patients using manual and computerised systems. To file reports, correspondence, forms, etc.

in patients notes in an ordered manner to facilitate the efficient retrieval of such documentation on request. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. To arrange transport between departments and to destinations outside the hospital as required To assist with housekeeping duties within ward/department To maintain effective communication with ward clerk / clerical team assistant colleagues within the department. To provide relief cover within the directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange follow up appointments for patients prior to discharge. Ensures that patient case notes are available, creating temporary temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS, including collection and return of case notes to main filling department.

Facilitate the prompt collection of data by liaison with the clinical coding department Assisting junior doctors with administrative tasks such as form completion, bereavement paperwork and audit, ordering and tracking of case notes. Provide general clerical support such as photocopying, typing, opening and sending post, stock equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs. **Please note, the position on offer is for the following shift pattern: Thursday, Saturday and Sunday.


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