Localisation Vendor Management Associate

3 weeks ago


London, United Kingdom Huntress Full time

Localisation Vendor Management Associate
- 12 Months
- London/Remote-£24-£29 ph PAYE

A global technology company are looking for an experienced Localisation Vendor Management Associate to join their team on an initial 12 month assignment.

**Responsibilities**:

- Prepare and coordinate regular communications and reporting to vendors
- Act as vendor management's POC for operations-related vendor issues
- Liaise with Project Coordinators to triage and solve specific vendor issues
- Track vendor linguistic capacity on a weekly basis
- Coordinate retainers and weekend / holiday requests approvals with vendors
- Summarize vendor issue trending for cross-functional consumption
- Support the management and improvement of 'vendor experience'
- Support the establishing and monitoring of vendor/vendor program ramp-up plans
- Work with LMs and LPMs to setup and manage vendor Workplace groups
- Serve as VM POC in each group
- Schedule and monitor vendor trainings as determined by onboardings, regular training plans and/or ad hoc needs.
- Maintain database of vendors and vendor resources.
- Support the creation/maintenance of end-to-end process documentation
- Own communication with diverse network of localization vendor companies
- Ensure all external resources are appropriately provisioned on internal systems in compliance with company policy.
- Monitor vendor performance, identify risks and escalate appropriately
- Create and execute on vendor test, probation and localization schedules.
- Review, prioritize, and track progress of issues that affect localization vendor operations and efficiencies
- Analyze vendor production issues and provide optimal solutions
- Support cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to ensure localization requirements are implemented and localization process is well understood
- Ensure timely completion and maintain a current record of trainings completed by vendor resources
- Document needs for improving and optimizing internal and external process and workflows

Skills/Experience:

- 3-5 years of experience with localization, vendor and/or project management
- BA/BS in technical discipline or equivalent experience
- Ability to communicate clearly and efficiently
- Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
- Knowledge of standard web technologies such as PHP, XHTML, CSS, JavaScript and accessibility
- Knowledge of additional languages other than English
- Data analytics and visualization
- BA/BS in technical discipline or equivalent experience

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


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