Head of Operational Improvement

5 days ago

Manchester, United Kingdom Freedom Fibre Full time

**The Role**:
Supports the Chief Delivery Officer in executing strategic objectives and internal improvements through direct oversight and coordination of internal department leads and escalating barriers back to ensure timely execution, delivery of intended outcomes, and tracking success of implementation.

**Core Responsibilities**:

- Proactively identifying & leading on opportunities for improvement within Operations to support our ability to scale efficiently and effectively at pace.
- Ensures the day-to-day operations are completed in an efficient manner and in accordance with organisational policies and values and are capable of achieving our investment plan.
- Demonstrates problem-solving, critical thinking, leadership and prioritisation of work and resolves issues as they arise in an appropriate and timely manner
- Develops and executes short and long-term goals for the department consistent with established organisation goals and objectives
- Develop and maintain quality and improvement activities within operations and recommend/implement changes as appropriate
- Work cross departmentally to collaborate on solutions and recommendations
- Teaches lessons learned and key findings with recommendations for changes and updates for training & procedures.
- Work with external partners and leadership to identify needs
- Assess outcomes and obtain feedback for ongoing improvements and lessons learned
- Provide leadership internally on Quality Improvement related information technology initiatives and assess opportunities versus existing gaps
- Guide and support efforts to improve quality and validity of data, the capacity and functionality of supporting IT systems, and to incorporate technology and the effective use of data into daily operations
- Performs data analysis and develop formulas/approaches to assess performance; summarise findings, interpret and communicate results and propose recommendations.
- Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Working closely with the Chief Delivery Officer and the HR function, identify people development opportunities and or gaps within the structure
- Other duties as assigned.
- Recognised as the nominated deputy for the Chief Delivery Officer.

**Reporting to**:
Chief Delivery Officer

**Skills and Experience**:

- Minimum 5 years experience in a senior Operations position, possibly Head of Operational Improvement or Operations Director / Head of
- Telecoms experience not essential however operating within a manufacturing, process or construction sector in a company of some scale is desirable.
- Bachelor’s degree in a related field required, or experience equivalent
- Proven track record of effective business analysis, critical thinking, and effective outcomes for improvement
- Desired Certifications include: Six Sigma or related qualification

**Personal Attributes**:

- Good communicator
- Able to communicate with a broad range of people (e.g. Internal / External & Leaders / Operational teams)
- Used to working with a broad range of communications methods (e.g. Written, spoken, live, remote)
- Natural leader / mentor
- Methodical ways of working

**Our Ideal Fit**:
Someone who is a team player, they must be willing to get their sleeves rolled up from time to time, to take this business from what is a start-up to one that is an industry leader.

**Working with Freedom Fibre**:
We operate in a relaxed and industrious atmosphere where you’ll be encouraged to speak out and contribute where ever you feel you have something to offer. Our offices are open from 07:00 through to 19:00 and we are happy to be flexible with working hours so you can enjoy a relatively stress-free commute or work from home to create the best possible work-life balance that suits you and Freedom Fibre.

We offer an attractive benefits package including bonus, generous pension, private healthcare and flexible working along with other benefits.

**Freedom Fibre is an Equal Opportunity Employer**:
We are committed to being a successful, caring and welcoming place for all employees.

**Place of Work**:
The place of work will be our offices in Irlam, near Manchester.

**Interested?**:
freedomfibre #fibrebroadband #fttp #fullfibre #careers #operationalimprovement #operations #strategicdevelopment #telecomsjobs

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