Guest Services Assistant

3 months ago

Street, United Kingdom Atalian Servest Full time

**Job Reference: /AM/25-07/908/23**

**Job Title: Guest Services Assistant**

**Location: Clarks Village**

**Pay Rate: £10.90**

**Contract: Permanent**

**Hours per week: Variable Shift Rota - 21 hours per week (Including weekends/Evenings, **start and finish time may vary)**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Job Overview**

We are currently recruiting for a Guest Services Assistant to join our passionate and driven Integrated Solutions team based at our client’s site in Clarks Village

Clarks Village are looking for a dedicated and passionate applicant who has experience working in a fast pace retail environment and are committed to great customer service.

The main purpose of the role is to assist the responsible manager to provide a welcome service to Clarks Village to the highest standard and ensure the services offered, create a pleasant customer experience.

**Benefits**
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:
The key responsibility would be to maintain the highest levels of customer service for the Centre by performing the following duties.
- Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- Respond promptly to guest inquiries within 24hours maximum
- Acknowledge and resolve guest feedback and complaints and be accountable for following up
- Know our centre so you can answer questions from all those working, visiting or living around Clarks Village
- Provide local information to support Tourism
- Be confident to work alone to open, close or manage the Guest Services department as required
- Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
- Work with a positive demeanour and support others in the team when required
- Be open to change and be flexible within your team where requirements are necessary
- The role of Guest Services includes being inside and outside all times of the year and rotate in/out with colleagues
- Manage the Lost & Found property and Shop Mobility. Be vigilant in all handover communications
- Be confident in using radios to reach colleagues or centre personnel
- Be accountable and follow up on any communication forwarded to colleagues or management
- Communicate and coordinate with colleagues as necessary and use the handover diary
- Be proficient using Outlook, Excel and Office
- To ensure work is carried out in a safe and proper manner. Considering all Health and Safety legislation. Incentive FM policies and procedures, risk assessments and method statements
- Maintain confidentiality in all aspects of client and staff information
- Report anything in need of repair or replacement to the appropriate person
- Always keep the cleaning area and space clean and tidy. Keeping cleaning materials safely stored
- Maintain polite and good communication with your colleagues, tenants and Guests.
- Be prepared to undertake further training
- The above description is not exhaustive, but represent key point to the job description
- Working outside in all weathers

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- ** Retail experience**:

- **Customer Service experience**:

- Use of IT systems such as Outlook, Office, Excel
- Complaint handling
- Clarks Village Centre and local knowledge
- Able to demonstrate attention to detail and innovative ideas to improve systems

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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