Patient Services Advisor

7 months ago

Street, United Kingdom Symphony Healthcare Services Full time

Job summary

North Petherton Surgery has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 34.5 hours.

The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension.

Main duties of the job

To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

About us

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job description

Job responsibilities
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
- Hand completed repeat prescriptions to patient and check name and address.
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager
- as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training
- Acting as a chaperone (once relevant training has been completed).
- Assist in contacting patients who fall in to the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts.
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork).
- Keep all areas of the building, noticeboards and leaflet dispensers tidy.
- Attend ancillary and other staff meetings and training courses as required.
- Participate in an annual appraisal.
- To assist with the provision of cover for colleagues absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead.
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required.

Person Specification

Knowledge and skills

Essential
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
- Excellent organisational skills.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure.
- Use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of teamwork.
- Ability to complete tasks

  • Service Advisor

    7 months ago

    Street, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Patient/Sales Advisor

    2 months ago

    Marylebone High Street, United Kingdom CV-Library Full time

    A well-established name in the cosmetic and aesthetic medicine industry is seeking a Patient Sales Advisor to join its dynamic team. Specializing in both surgical and non-surgical treatments, the clinic provides cutting-edge solutions, including breast augmentation, liposuction, blepharoplasty, and advanced non-surgical options such as wrinkle reduction...

  • Customer Service Advisor

    7 months ago

    Street, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our...

  • Patient Assistant

    7 months ago

    Street, United Kingdom Vine Surgery Partnership Full time

    We are currently looking for people with an interest in working and developing a career in General Practice administration and have a variety of working patterns available. You will be actively involved in helping patients get to the right clinician in an appropriate way. Ensuring that all correspondence into the practice is added to the patient record and...

  • Customer Service Advisor

    5 days ago

    Old Street, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **IQ Student are looking for a Customer Service Advisor for our IQ City building** **Full-time 40 hrs and Part-time 20 hrs available** **Salary: £23,500- 23,900** **What you can expect as our Customer service advisor** As part of our Operations team, you'll play a key role in making sure the students who stay with us feel...

  • Patient Services Assistant

    6 days ago

    Street, United Kingdom Modality Partnership - Mid Sussex Division Full time

    **Modality Partnership Mid Sussex Division** has full or part time vacancy for a Patient Services Assistant (Receptionist). The postholder will work across sites within the Mid Sussex Division of the Modality Partnership. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and...

  • Pharmacy Advisor

    5 days ago

    Broad Street, United Kingdom Boots Full time

    Job Reference: 179933BR Launceston, Broad Street Permanent Full-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services we...

  • Service Advisor

    6 days ago

    Fox Street, United Kingdom CV-Library Full time

    Service Advisor – Colchester BMW Up to £32,146.07 plus OTE 45 Hours Good, honest, rewarding work – it’s how we’re built! In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for...

  • French Speaking Customer Service Advisor

    7 months ago

    Street, United Kingdom Moxie and Mettle Limited Full time

    **Multilingual Customer Services Advisor** You’ll be in the Somerset offices a few days a week ideally, can be flexible. Up to £28k plus great benefits Can you speak fluent French and English? Are you looking for a new role in Customer Services using your languages? Do you have some solid customer services experience, in an office environment where...

  • Client Care Advisor

    7 months ago

    Street, United Kingdom Vets for Pets Full time

    **Client Care Advisor** **Street Vets4Pets** We have an exciting opportunity for an enthusiastic and passionate Client Care Advisor to join our Street Vets4Pets Practice. Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory...

  • Customer Service Advisor

    7 months ago

    Chester-le-Street, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Chester-Le-Street** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...

  • Customer Service Advisor

    7 months ago

    Chester-le-Street, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Chester-Le-Street** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preferred for this role** Looking for something new and a varied role? We are looking for a Customer Focused...

  • Customer Service Advisor

    7 months ago

    Chester-le-Street, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Store:Specsavers Chester-Le-Street** **Hours: Full time - 40 hours (weekend working is essential)** **Benefits: Additional birthday day off, Specsavers perks programme, staff, friends and family discounts, Wecare & Headspace, enhanced family & sick leave** **_ Full Training provided - with great progression...

  • Client Advisor

    7 months ago

    Street, United Kingdom Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Customer Service Advisor

    2 weeks ago

    Chester Le Street, United Kingdom Careersolve Full time

    Careersolve are working with a specialist financial company who are looking for a **Customer Service Advisor** to join them in Chester le Street. Our client is one of the UK’s fastest growing consumer lenders with very ambitious plans for growth, so this is an exciting time to join the team. This is a full-time, permanent role and the working hours are...

  • No7 Advisor

    7 months ago

    Street, United Kingdom No.7 Boots Full time

    Barrack Street, Carlow Full-Time Permanent - Being a No 7 Advisor is an exciting role with lots of customers to help and offer advice to about their skincare and beauty needs. Delivering a great customer experience will be second nature to you - listening, building rapport and creating authentic relationships with your customers will be at the heart of...

  • Sales Advisor

    7 months ago

    Street, United Kingdom Bedeck Full time

    We are looking to recruit friendly, approachable and adaptable part-time Sales Advisors to join the team at out busy fine bedlinen store at Clarks Village in Street. Exceptional customer service, merchandising skills, self-motivated and flexibility in relation to hours are some of the essential requirements for this role, especially as weekend and late...

  • Style Advisor

    7 months ago

    Street, United Kingdom Mint Velvet Full time

    **Style Advisor**: 6 Hour Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they...

  • Commercial Parts Advisor

    4 weeks ago

    Baker Street, United Kingdom CV-Library Full time

    Commercial Parts Advisor Competitive Basic Salary: up to £30,500 p.a. Bonus Opportunity: Monthly target related bonus scheme + Manufacturer bonus scheme. On Target Earnings of £32,500 p.a. Weekdays Hours: Monday to Friday: 8.00am to 6.00pm. Saturday Rota 8.00am to 12.00pm (1 in 3 worked). Holiday allowance of 20 days + bank holidays + time...

  • Sales Advisor

    7 months ago

    Street, United Kingdom Bedeck Full time

    We are looking to recruit friendly, approachable and adaptable TEMPORARY (six month initially) part-time Sales Advisors to join the team at out busy fine bedlinen store at Clarks Village in Street. Hours per week would be up to 24hrs across four days Exceptional customer service, merchandising skills, self-motivated and flexibility in relation to hours are...