Client Care Advisor

6 months ago


Street, United Kingdom Vets for Pets Full time

**Client Care Advisor**
**Street Vets4Pets**

We have an exciting opportunity for an enthusiastic and passionate Client Care Advisor to join our Street Vets4Pets Practice.

Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities.

You will assist all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care. This a great opportunity for someone who is looking to progress into a student nurse role in the future.

**What your typical day will look like**:

- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Greeting each client and their pets in a friendly manor and offering support, guidance, and expertise.
- Managing both cash and card payments confidently.
- Booking appointments appropriately for the clinical team, ensuring the diary is well managed each day.
- Assisting the clinical team in dispensing medication.
- Ensuring the reception area and consulting rooms are kept clean and to high standard throughout the day.

This role is Full Time 40 hours per week with a weekend rota of 1 in 4.

**The attributes required**:

- You will be a friendly and welcoming face for the client(s) and their pets when they arrive at the practice.
- You will have customer service experience and reception experience.
- You will keep yourself fully up-to-speed with the practice services available so you can confidently advise clients.
- You will be calm, attentive, and always focus on the clients’ needs whilst bringing enthusiasm and drive to your role.
- To be successful in this role being able to multitask is essential.
- You will be able to deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
**Benefits**
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

**Location**: BA16 0HS
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_


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