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Care Coordinator

7 months ago

Street, United Kingdom Baobab Social Care Somerset Full time

We offer:
Competitive Salary - £23,000-£25,000 depending on experience

Award winning training with access to online and in-person training courses

Ongoing support with your work-life balance being a priority

Opportunity to learn from senior management to progress in career development

Be part of a really passionate team of care professionals

Company issued mobile phone

20 Days Holiday plus Bank Holidays

As a Care Coordinator for Baobab Social Care, you will play an integral part in managing the daily communications and care scheduling of our Service. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Mendip, South somerset and parts of Sedgemoor with views to expand to Wiltshire, therefore local area knowledge is highly desirable.

**Main duties and responsibilities**:
To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication

Ensure outstanding compliance across the business and to support the business in achieving a minimum of "GOOD" CQC rating.

To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time.

To answer the telephone promptly and professionally, dealing with any enquiries or queries

Ensure enquiries are recorded promptly and accurately with sufficient details

Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.

Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.

Ensure the provision of high-quality care services to vulnerable people living in their own home

Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care

Any other reasonable tasks required by the service.

Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.

To record all new Care Assistants and Clients on the system as soon as they are received

Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Director

To identify and match the most suitable Care Assistants for each package

To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner

Accurately monitor and record Care Assistant holiday, sickness and absences.

Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service

Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations

Ensuring care assessments, care and risk planning meets best practice and customers aspirations

Work with Recruitment Team to ensure sufficient current and future staffing levels

To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required

To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner

To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly

Participate in the paid on-call rota

Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

**Qualifications and Experience**

Experience in a customer service setting, building up relationships - Essential

Previous Domiciliary Care experience - Essential

Use of a scheduling / HR / recording system - Desirable

Relevant qualification, such as Level 3 Health & Social Care NVQ - Desirable

**Skills and Attributes**:
Has the desire to make a real difference and greatly improve an already well-established business

Excellent customer service, communication and interpersonal skills

Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge

Self-motivated and flexible. Strong I.T. skills

Excellent communication and customer service skills

Experience of managing a busy work load

Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner

Ability to prioritise tasks

Ability to remain calm under pressure

Extremely well organised, excellent planning and prioritising ability with high attention to detail

Ability to establish and maintain effective professional working relationships

Strong administration skills and ability to manage