Care Coordinator

3 days ago

Street, United Kingdom Baobab Social Care Somerset Full time

We offer:
Competitive Salary - £23,000-£25,000 depending on experience

Award winning training with access to online and in-person training courses

Ongoing support with your work-life balance being a priority

Opportunity to learn from senior management to progress in career development

Be part of a really passionate team of care professionals

Company issued mobile phone

20 Days Holiday plus Bank Holidays

As a Care Coordinator for Baobab Social Care, you will play an integral part in managing the daily communications and care scheduling of our Service. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Mendip, South somerset and parts of Sedgemoor with views to expand to Wiltshire, therefore local area knowledge is highly desirable.

**Main duties and responsibilities**:
To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication

Ensure outstanding compliance across the business and to support the business in achieving a minimum of "GOOD" CQC rating.

To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time.

To answer the telephone promptly and professionally, dealing with any enquiries or queries

Ensure enquiries are recorded promptly and accurately with sufficient details

Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.

Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.

Ensure the provision of high-quality care services to vulnerable people living in their own home

Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care

Any other reasonable tasks required by the service.

Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.

To record all new Care Assistants and Clients on the system as soon as they are received

Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Director

To identify and match the most suitable Care Assistants for each package

To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner

Accurately monitor and record Care Assistant holiday, sickness and absences.

Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service

Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations

Ensuring care assessments, care and risk planning meets best practice and customers aspirations

Work with Recruitment Team to ensure sufficient current and future staffing levels

To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required

To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner

To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly

Participate in the paid on-call rota

Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

**Qualifications and Experience**

Experience in a customer service setting, building up relationships - Essential

Previous Domiciliary Care experience - Essential

Use of a scheduling / HR / recording system - Desirable

Relevant qualification, such as Level 3 Health & Social Care NVQ - Desirable

**Skills and Attributes**:
Has the desire to make a real difference and greatly improve an already well-established business

Excellent customer service, communication and interpersonal skills

Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge

Self-motivated and flexible. Strong I.T. skills

Excellent communication and customer service skills

Experience of managing a busy work load

Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner

Ability to prioritise tasks

Ability to remain calm under pressure

Extremely well organised, excellent planning and prioritising ability with high attention to detail

Ability to establish and maintain effective professional working relationships

Strong administration skills and ability to manage

  • Care Coordinator

    1 week ago

    Street, United Kingdom Sapphire Homecare Yorkshire Full time

    Job Overview: We are currently seeking a dedicated Care Coordinator to join our team. The Care Coordinator will play a crucial role in coordinating care services for our clients and ensuring their needs are met effectively. **Duties**: - Liaise with healthcare professionals, clients, and their families to coordinate care plans - Schedule appointments and...

  • Care Coordinator

    2 weeks ago

    Street, United Kingdom Careline H S Full time

    **Job Summary** **Care Co-Coordinator** Careline Home Support is an independent family home care provider with 30 years experience. We want our staff to fulfill their full potential and provide an ongoing career development path. We are now looking to recruit a Care Coordinator to assist with the management and operations of the...

  • Care Coordinator

    2 weeks ago

    Street, United Kingdom GMD Community ServicesLtd Full time

    **Home Care Coordinator** GMD Community Services - COATBRIDGE **Job Description - Homecare Coordinator** **Salary**: £24,500.00 - £26,000.00 per year *** **Overall** To support the management team in the smooth running of GMD Homecare in line with Care standards, legislation and organisational polices. You will be part of a team who have the...

  • Care Manager

    2 weeks ago

    Fleet Street, United Kingdom Quality Care Group Full time

    Job title: Care ManagerLocation: Central London: EC4, UKType of role: Permanent, Full-time. 40 hrs a week – HybridSalary: c. £32000 depending upon experienceQuality Care Recruit is working with our client to recruit for a Care Manager / Coordinator position in central London. This is a hybrid role working from home Monday and Friday then in their...

  • Support Coordinator

    2 weeks ago

    Chester-le-Street, United Kingdom If U Care Share Foundation Full time

    If U Care Share Foundation (IUCSF) are looking to appoint an enthusiastic Support Coordinator who will be part of a team offering support to individuals and families bereaved by suicide or at risk of suicide **Location - **Based in Chester le Street but may require travel across the North East region and throughout the UK **Hours - **35 (Mon-Fri, 9-5)...

  • Outreach Coordinator

    6 days ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    **About Us** We Care Bespoke Ltd is one of the leading children and young people’s outreach support providers in the North East. Our Outreach caters to children and young people with a variety of needs, including disabilities, special educational needs, child and adolescent mental health needs, and behavioural needs. **About the Role** We are seeking to...

  • Outreach Coordinator

    3 weeks ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    **About Us** We Care Bespoke Ltd is one of the leading children and young people’s outreach support providers in the North East. Our Outreach caters to children and young people with a variety of needs, including disabilities, special educational needs, child and adolescent mental health needs, and behavioural needs. **About the Role** We are seeking to...

  • Outreach Coordinator

    3 days ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    **About Us** We Care Bespoke Ltd is one of the leading children and young people’s outreach support providers in the North East. Our Outreach caters to children and young people with a variety of needs, including disabilities, special educational needs, child and adolescent mental health needs, and behavioural needs. **About the Role** We are seeking to...

  • Digital Inclusion Coordinator

    2 weeks ago

    Street, United Kingdom The Windmill Practice Full time

    **Job Purpose** Supporting the PCN to reduce health inequalities via digital means, increasing the PCNs digital offer and support citizens and patients in accessing primary care through digital means. The Digital and Social Inclusion Co-ordinator will provide day to day support to the PCNs staff in improving digital access to services and supporting...

  • Customer Care Coordinator

    2 months ago

    Chester-le-Street, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Chester Le Street** **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** **Salary: £10ph.** **A Career to Be Proud Of....** At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers. To help make this a...

  • Marketing and Brand Coordinator

    4 weeks ago

    Street, Somerset, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing and Brand Coordinator

    4 weeks ago

    Street, Somerset, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing Coordinator

    4 weeks ago

    Street, Somerset, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing Coordinator

    4 weeks ago

    Street, Somerset, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Customer Care Call Handler

    6 days ago

    Chester-le-Street, United Kingdom Safeguard Call Handling Full time

    Various shift available to cover different times across our operations hours. The majority of shifts will be between 1700-2200 Mon-Thur, 1600-2200 Fri and 0800-2200 weekends **Job Purpose** The role of the Customer Care Call Handler is to provide out of hours support to our customers’ homeowners so that they experience a seamless level of service for all...

  • Care Manager

    1 week ago

    Great Warley Street, Essex, United Kingdom Excelcare Holdings Full time

    Care Manager. Up to £35k per annumWe have a great opportunity for a Care Manager looking for their next challenge to work closely with the team at our Winifred Dell Care Home in Brentwood, Essex. Winifred Dell Care home has 76 bedrooms and provides exceptional residential, residential dementia and end of life care.Excelcare is a family-owned care home group...

  • Office Coordinator

    4 weeks ago

    Street, United Kingdom Positive Participation Ltd Full time

    Office Co-Ordinator Job Description and Person Specification **Employed by**: **Positive Participation LTD** **Title**:Office Co-Ordinator **Hours of Work**:Part time share or full time (37 hours) **Salary**:£15.00 **Overtime**:Taken as time off in lieu (TOIL) **Probationary period**:3 months **Length of contract**: 12 months Positive Participation...

  • Recruitment Consultant – Social Care

    3 weeks ago

    Coleman Street, United Kingdom Novi Global Recruitment Limited Full time

    About the Company:Our client is a fast-growing recruitment agency in the UK, that supplies specialist social care staff at all levels across the UK. They pride themselves on delivering high-quality recruitment solutions to their clients. Their area of expertise is to recruit every grade of social worker and offer a tailored recruitment service from care...

  • Marketing Coordinator

    1 month ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing Coordinator

    4 weeks ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...