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Guest Services Manager

2 months ago

Grand Central Glasgow Gordon Street G SF Glasgow G SF, UK, United Kingdom IHG - Voco Grand Central Glasgow Full time

At Grand Central Hotel, we have an exciting opening to join our team as a Guest Services Manager…

We are looking for someone who can commit to Full-Time, across 4 shifts per week (4 on, 4 off shift patterns). Your shift times will be 9am to 9pm. Being flexible would be a great plus – you will be required to work a variety of shifts across Monday to Sunday including weekends and bank holidays

Please note, this position is a maternity cover, fixed-term until May 2025.

We are paying from £26,000.00 to £27,675.00 per annum based on experience, all hours worked paid for.

As a Guest Services Manager your main duties and responsibilities will be:

  • Supporting the Front Office Manager in a fast-paced environment to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)
  • Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectation.
  • Ensuring all Team Members have completed relevant training and are confident with all aspects of their role in the absence of Front Office Manager
  • Managing the shift you are working, dealing with complex guest requests or complaints, and making sure all tasks within the Team have been completed.
  • Working closely with our VIP guests and ensuring they have a point of contact for all their needs throughout the stay

We are looking for someone who has:

  • Front Office duty management and team leadership experience for 2+ years in a similar property
  • Proven track record with success at working with loyalty schemes and enrolments and targets.
  • Good understanding of systems to support driving results Opera
  • Personal License and First Aid certificate is a bonus

So why work for us (aside from joining an awesome team…)? Well, look no further

  • From £26,000.00 to £27,675.00 per annum based on experience, plus free meals whilst on duty
  • Paid holidays, generous maternity/paternity pay and enhanced sick pay Plus subsidised child care support, helping support you and your family.
  • Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)
  • Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
  • 50% off on F&B when staying over in IHG properties on Employee Rate
  • Discounts off your supermarket shop, other shopping and experiences through our portal
  • Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders
  • Opportunities for career progression and to transfer around the world
  • 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about
  • Most importantly, we’ll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities

What is it like to work for voco Grand Central Hotel?

At voco, we believe everyone is a host and our team deliver this by being flexible, empowered unscripted, knowledgeable, engaging, attentive and driving our voco one team vision. Our voco Grand Central Hotel celebrates 140 years of history, a wall of fame showing the famous faces who have built the reputation of Glasgow’s most loved hotel. Champagne Central is the perfect spot for a specialist cocktail with a view of the hustle of Central Station. voco means to come together and our team are self-confessed lovers of fun whilst also providing our guests with the high-standard stay that they expect. If you are looking for a welcoming environment where your differences are celebrated not hidden, then click apply today

Does this sound like a team you would love to be a part of? If so, please apply today and check out our Instagram page @vocograndcentral

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.