Operations Coordinator
6 months ago
**Vacancy Name**
- Operations Coordinator (PT 3 days per week - Tues/Weds/Thurs - 12 month FTC)
**Vacancy No**
- VN064
**Employment Type**
- Temp PT
**Location City**
- Hybrid
**Location Postal Code**
- OX2 8EP
**About The Myers-Briggs Company**
**One of the world’s largest business psychology providers.**
In our fast-changing world, your edge lies in harnessing 100 percent of your talent - whether you’re at work, home, college, or anywhere in between. Your success and sense of fulfilment aren’t just about what you know and what you can do, they hinge on your relationships and interactions with others.
- Our Company empowers individuals to be the best versions of themselves by enriching self-awareness and understanding of others. We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity and solve their most complex people challenges.
- As a Certified B Corporation®, The Myers-Briggs Company is a force for good. We’re established assessment developers, expert trainers and business psychologists. Our powerfully practical solutions are grounded in a deep understanding of the significant social and technological trends that affect people and organizations.
- Find out more about our focus on social impact.
- With a global network of offices, partners and certified independent consultants in 115 countries, products in 29 languages, and experience working with 88 of the Fortune 100 companies, we’re ready to help you succeed.**Role Purpose**
- The role is responsible for providing effective coordination to support the delivery of public and inhouse training programmes.**How This Role Fits Into The Business**
- The role sits within the Professional Services department, which provides consultancy services and training in our psychometric instruments.
- Key responsibilities
- Provide a high quality training coordination service including liaison with trainers, venues, and couriers to ensure training programmes run smoothly both online and in person
- Collaborate with the wider Professional Services team and other departments of the business, to provide the best customer focused service to training participants and clients
- Ensure training customers receive a high quality, professional pre to post event/programme experience
- Coordinate virtual workshop delivery via Zoom, providing seamless support for the trainers and participants
- Responsibility for the assembly, packing and shipping of materials to be used in in-person delivery as indicated by training programme packing lists
- Collate and distribute all supporting programme documentation for participants and trainers, ensuring all administration is completed in a professional and timely manner with a key focus on attention to detail
- Act as key point of contact throughout the duration of a programme, ensuring all information is correctly recorded and stored
- Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills
- Liaise with trainers and venue/client contacts to arrange travel, accommodation and venue requirements
- Oversee the administration of essays/fieldwork for training programme participants
- Monitor and manage training customers’ programme qualification status
- Manage occurrences of training programme transfers or cancellations and follow terms of business for training programmes
**Key Responsibilities**
- Prepare accurate invoices in accordance with TMBC’s invoicing procedure, including chasing expenses and other costs where appropriate. Keeping a commercial mindset by minimising external spend
- Undertake estimates of expenses for the sales team to provide quotes for clients
- Complete financial investigations and reporting when required
- Collate evaluation data, escalating issues and sharing leads as appropriate
- Measure client satisfaction levels, reporting on issues adversely affecting customer relationships
- Ensure programme coordination adheres to data protection rules
Other responsibilities
- Plan for and organise hand overs in the team for periods of absence
- Provide coordination cover for the wider Professional Services Operations team as required
- Carry out other such duties as may reasonably be required, commensurate with the grade of this post
**Knowledge**
- Essential:
- Numerate and literate to a high standard
Desirable:
- Understanding of the bespoke and varied nature of consultancy work
**Experience**
- Essential:
- Experience of working within a commercial environment which has involved customer service
- Desirable:
- Experience of working in project delivery/training or events management environments
- Experience of liaising with key stakeholders of differing communication styles
**Technical Skills And Abilities**
- Essential:
- Computer literate with intermediate skills in Word, Excel, and Outlook
- Good prioritisation skills
**Qualifications/Training**
-
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