Neighbourhood Services Manager
3 months ago
**Salary**: £32,100
**Job Type**: Full Time, Fixed Term
**Location**: GM South Region
**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Please note this vacancy is fixed-term for 12 months.
You will be the key contact for all customers in a defined patch and directly deliver a comprehensive and responsive housing management services, with the aim of supporting customers to resolve issues without hand offs. You will also undertake neighbourhood/estate/scheme management being present in neighbourhoods and using all available resources with the objective of achieving sustainability while encouraging customers to act for themselves.
**What you'll be doing**
- Be present in our neighborhoods, undertaking regular estate inspections and monitoring of neighborhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord, in order to give new tenancies the best possible start or to ensure existing tenancies are sustained.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and make allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
**What you'll need**
- Experience of working in the housing sector and in a similar role
- Good working understanding of effective estate and tenancy management and experience of delivering a range of related services, adopting a proactive approach to the identification of issues and the attempt to resolve before they escalate.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to make their own decisions and take responsibility for them
- Adaptable to use a range of external software systems e.g. CRM, housing management and case management systems.
- Good written and verbal communication skills.
- Organisation and ability to time-manage work load
- Passionate about delivering an excellent customer service.
- Highly organised with an ability to plan, prioritise and manage deadlines
- Ability to establish networks and local knowledge, and connect with local partners that will help meet customers' needs
- Holds a full driving license and has access to a vehicle for use at work.
REF-206504
-
Neighbourhood Services Officer
1 day ago
Manchester, United Kingdom One Manchester Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Neighbourhood Services Officer. As a key member of our team, you will play a vital role in delivering high-quality housing and tenancy services to our customers.Key ResponsibilitiesDeliver a high-quality housing and tenancy service, working mainly in a designated...
-
Neighbourhood Services Officer
1 day ago
Manchester, United Kingdom One Manchester Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Neighbourhood Services Officer. As a key member of our team, you will play a vital role in delivering high-quality housing and tenancy services to our customers.Key ResponsibilitiesDeliver a high-quality housing and tenancy service, working mainly in a designated...
-
Neighbourhood Services Officer
1 day ago
Manchester, United Kingdom One Manchester Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as a Neighbourhood Services Officer. As a key member of our housing and tenancy services team, you will play a vital role in delivering high-quality services to our customers and communities.Key ResponsibilitiesDeliver a high-quality housing and tenancy service,...
-
Neighbourhood Services Officer
1 day ago
Manchester, United Kingdom One Manchester Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as a Neighbourhood Services Officer. As a key member of our housing and tenancy services team, you will play a vital role in delivering high-quality services to our customers and communities.Key ResponsibilitiesDeliver a high-quality housing and tenancy service,...
-
Neighbourhood Services Manager
4 days ago
Manchester, United Kingdom Great Places Full timeAbout the Role:Great Places Housing Group is seeking two experienced professionals to join our Neighbourhoods Team as Senior Housing Officers. As a key member of our team, you will be responsible for delivering high-quality housing and estate management services to our valued customers.Main Responsibilities:Collect rent and support customers to reduce...
-
Neighbourhood Services Manager
5 days ago
Manchester, United Kingdom Great Places Full timeAbout the Role:Great Places Housing Group is seeking two experienced professionals to join our Neighbourhoods Team as Senior Housing Officers. As a key member of our team, you will be responsible for delivering high-quality housing and estate management services to our valued customers.Main Responsibilities:Collect rent and support customers to reduce...
-
Neighbourhood Services Manager
3 months ago
Manchester, United Kingdom Great Places Housing Group Full time**Salary**: c£32,100 **Job Type**: Full Time, Permanent **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will be the key contact for all customers in a defined patch and directly...
-
Neighbourhood Services Manager
5 days ago
Manchester, United Kingdom Great Places Full timeJob OverviewWe are seeking a highly skilled Neighbourhood Services Manager to join our team at Great Places. As a key member of our Neighbourhoods Team, you will play a vital role in delivering exceptional services to our communities.Key Responsibilities:Lead and manage a team of housing officers to provide high-quality services to our customers.Develop and...
-
Neighbourhood Services Manager
2 days ago
Manchester, United Kingdom Great Places Full timeJob OverviewWe are seeking a highly skilled Neighbourhood Services Manager to join our team at Great Places. As a key member of our Neighbourhoods Team, you will play a vital role in delivering exceptional services to our communities.Key Responsibilities:Lead and manage a team of housing officers to provide high-quality services to our customers.Develop and...
-
Neighbourhood Services Manager
2 days ago
Manchester, United Kingdom Great Places Full timeJob OverviewWe are seeking a highly skilled Neighbourhood Services Manager to join our team at Great Places. As a key member of our Neighbourhoods Team, you will play a vital role in delivering exceptional services to our communities.Key Responsibilities:Lead and manage a team of housing officers to provide high-quality services to our customers.Develop and...
-
Neighbourhood Services Manager
6 days ago
Manchester, United Kingdom Great Places Full timeSalary: £32,834 per annumJob Type: Full Time, PermanentLocation: GM South RegionBenefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Senior Housing Officer South Region (The role is called a Neighbourhood Services Manager at Great Places)...
-
Senior Neighbourhood Officer
3 months ago
Manchester, United Kingdom One Manchester Full time**Full Time, Permanent** **35 hours per a week** - Are you looking for a new opportunity to make a real difference in the communities we support?_ - Are you an experienced neighbourhood officer, looking to progress your career?_ We have a unique and exciting role as part of our new neighbourhood model. Do you have a passion for delivering in...
-
Neighbourhood Officer
4 weeks ago
Manchester, United Kingdom Service Care Solutions Full timeNeighbourhood Officer Manchester Temp Full Time - Hybrid We have had an exciting opportunity become available, to join a team in Manchester as a Neighbourhood Officer. This is a full time, temporary position with an initial contract period of 3 months. The Neighbourhood Officer will be responsible for enforcing housing legislation and providing...
-
Neighbourhood Officer
1 month ago
Manchester, United Kingdom One Manchester Full timeNeighbourhood OfficerSalary £41,082Location Manchester - AgilePermanent, Full Time, 35 hours per a weekClosing date: 29th August 2024Potential Interview date: TBCSupport our communities. See the difference you can make in our city.At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...
-
Neighbourhood Officer
3 months ago
Manchester, United Kingdom MSV Housing Group Full timeAre you passionate about delivering an effective customer focussed service with a proven track record of achieving KPI’s. Do you have fantastic interpersonal skills? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you’ve been looking for! At MSV Housing we’re committed to making sure our...
-
Neighbourhood Assistant
3 days ago
Manchester, United Kingdom Hamilton Woods Full timeNeighbourhood Assistant Permanent £23,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Assistant to deliver all key administrative duties for lettings, tenancy management and rents.Responsibilities of the Neighbourhood Assistant:Complete pre-termination interviews after receiving noticeProvide administration support to...
-
Neighbourhood Assistant
4 days ago
Manchester, United Kingdom Hamilton Woods Full timeNeighbourhood Assistant Permanent £23,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Assistant to deliver all key administrative duties for lettings, tenancy management and rents. Responsibilities of the Neighbourhood Assistant: Complete pre-termination interviews after receiving notice Provide administration...
-
Neighbourhood Officer
3 weeks ago
Manchester, United Kingdom One Manchester Full timePermanent, Full Time, 35 hours per a week Closing date: 29th August 2024 Potential Interview date: TBC Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We...
-
Neighbourhood Services Manager
7 days ago
Manchester, United Kingdom Great Places Housing Group Full timeSenior Housing Officer – South Region Our Neighbourhoods Team is growing... Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your...
-
Strategic Lead- Neighbourhoods
3 months ago
Manchester, United Kingdom Oldham Council Full time**Manchester City Council** *** - Are you an experienced leader who is passionate about making a difference to the lives of residents and the places where they live? If yes, an exciting opportunity has now arisen to lead one of the three Neighbourhood Teams in Manchester (Central area, which includes the City Centre and some of the City’s most culturally...