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Reservations Agent

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South Cerney, United Kingdom De Vere Full time

**De Vere Cotswold Water Park**:
As one of the largest hotels in the Cotswold area, De Vere Cotswold Water Park hosts many fun and exciting weddings, events and meetings such as Alice in Wonderland themed dinners, theatrical conferences and Narnia themed events. We also boast four lakeside locations for our guests to eat and drink, a destination spa, 20+ meeting rooms and more than 300 bedrooms.

Our colleagues work closely together to ensure our guests receive fantastic service, every time, so we regularly say thank you by hosting colleague events such as "Fizz Fridays", pizza lunches, Easter Hunts, and regular free refreshments from the ice cream van during the summer. We can offer a range of exciting career opportunities across our wide and varied departments, including conference & events, restaurants, bars, kitchen, housekeeping, spa and leisure, front of house and maintenance, to just to name a few.

**Reservations Agent**:
**What is the main purpose of the role?**

As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.

Ensuring all guests and potential guests receive a polite, professional and efficient service will be one of your main responsibilities, and you’ll work with the rest of the hotel team to ensure that all contact with customers and guests transpires to become a reflection of the hotel’s consistent delivery of the highest quality standards of product and service.

A background in hospitality alongside experience in both group reservations as well as individual reservations is essential. We are looking for someone with strong communication skills who can adapt to changing priorities easily. Knowledge and experience of Opera would also be an advantage.

**Benefits**:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.

That’s why we are proud to offer the following benefits for the role of Reservations Agent.
- £22000 - £23500 depending on experience
- Start date 1st March
- 28 holiday each year (increasing annually up to 33 days)
- An additional paid day off for your birthday, with a £20 love to shop voucher to celebrate the occasion
- Venue closure over the Christmas period
- Complimentary 2 nights stay in a De Vere property to celebrate your employment anniversary, with additional monetary rewards for long service milestones
- Competitive colleague and friends & family rates for overnight stays at De Vere properties, with 50% discount on Food & Beverage
- Monthly colleague recognition through our You Are De Vere rewards programme
- Complimentary use of the Leisure Club facilities
- Access to our Exclusively Yours Benefits portal, which includes discounts on retail, travel and leisure activities
- Excellent career progression and training opportunities, including access to Apprenticeship programmes and study support
- Access to Hospitality Action, our Employee Assistance Programme with 24/7 health and wellbeing support
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Subsidised travel options to support your journey to or from work
- Regular team appreciation events, including a Christmas & Summer party
- Free meals on duty in our colleague dining facilities
- Company Life Assurance scheme