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Reservations Coordinator

2 months ago

South Ruislip, Greater London, United Kingdom Starhotels UK Full time

Job Summary:

We are seeking a highly skilled and motivated Reservations Agent to join our team at Starhotels UK. As a key member of our reservations team, you will be responsible for handling all aspects of guest reservations, ensuring a seamless and personalized experience for our clients.

Key Responsibilities:

  • Handle all guest inquiries and requests in a professional and courteous manner
  • Convert inquiries into bookings and accurately log reservations into the system
  • Provide exceptional customer service and ensure a high level of guest satisfaction
  • Work collaboratively with the reservations team to achieve sales targets and improve operational efficiency
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using hotel management systems and software
  • Availability to work a variety of shifts, including weekends and holidays

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounted stay and food and beverage options
  • A comprehensive training program to ensure your success in the role