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Reservations and Front Desk Coordinator

2 months ago

South Ruislip, United Kingdom BOISDALE Full time

Job Opportunity at Boisdale

We are seeking a skilled and experienced Reservations & Receptionist Agent to join our dynamic team at Boisdale, a renowned Great British Restaurant Group with a passion for live music.

Job Summary:

As a Reservations & Receptionist Agent, you will be responsible for managing reservations, events, and front desk operations at our Head Office in London Victoria. This is a part-time role, requiring 25-30 hours of work per week, with a competitive hourly rate of £14.44 (including house and tronc).

Key Responsibilities:

  • Manage reservations and events for our three venues, utilizing quadranet, OpenTable, collins, and other reservation systems.
  • Maximize capacity and handle a busy reception desk with ease.
  • Coordinate private dining bookings and events, utilizing our numerous private rooms to accommodate guests from 6 to 550.
  • Provide exceptional customer service, ensuring a positive experience for all guests and stakeholders.
  • Collaborate with the events and reservations team to achieve seamless event execution.

Requirements:

  • Previous experience in hospitality reservations and events, with a strong understanding of reservation systems.
  • Excellent organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Fluent written and spoken English, with strong communication and interpersonal skills.
  • A team player with a positive attitude and a passion for delivering exceptional customer service.

What We Offer:

  • Excellent opportunities for career progression within the company.
  • A competitive hourly rate, plus overtime paid.
  • A refer-a-friend cash incentive scheme.
  • Discounts on high-end retail stores and restaurant dining.
  • A pleasant working environment with low staff turnover.
  • Free meals on duty and access to childcare schemes.