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Reservations Specialist

3 months ago

South East London, United Kingdom Sea Containers London Full time

Sea Containers London, a unique lifestyle hotel located along the vibrant South Bank, offers an eclectic mix of over 359 rooms, award-winning dining options, and a captivating atmosphere. We are currently in search of a dedicated and enthusiastic Room Reservations Agent to enhance our operations and support both Sea Containers London and One Hundred Shoreditch.

If you excel in a dynamic setting and possess exceptional attention to detail, we encourage you to consider this opportunity.

Key Responsibilities:

  • Efficiently manage incoming reservation requests for both properties through various communication channels, ensuring a professional approach.
  • Accurately record and oversee guest bookings within our property management systems.
  • Provide comprehensive information regarding room rates, packages, and promotional offers to prospective guests.
  • Promote additional services and amenities to enrich guest experiences at both hotels.
  • Collaborate with other departments to guarantee a seamless guest journey from reservation to departure.
  • Maintain an extensive understanding of hotel facilities, services, and local attractions relevant to both locations.
  • Address guest inquiries and concerns with a positive and solution-focused mindset.
  • Assist in the upkeep and revision of reservation records and databases.
  • Comply with company policies and procedures, ensuring adherence to all health and safety regulations.

Salary: £25,822 + service charge

At Sea Containers London, we are dedicated to equipping our employees with the necessary skills and support to provide exceptional experiences while fostering career growth. In addition, we offer a variety of benefits, including:

  • Complimentary dining experiences
  • Six free nights annually at any Lore Group hotel
  • Exclusive employee and family rates
  • Discounts at over 800 partner hotels through Lore Discovery
  • Reduced rates in Lore Group restaurants and bars
  • Discounts on spa and cinema services
  • Health cash plan contributions
  • Life assurance coverage
  • Incentives for length of service (additional holiday)
  • Customized training programs
  • Complimentary meals during shifts
  • Incentives such as Ride-to-Work and season ticket loans
  • Quarterly employee recognition events and company gatherings
  • Employee assistance programs

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