Reservations Specialist

2 weeks ago


London, Greater London, United Kingdom Dorchester Collection Full time
Position Overview

We are seeking a highly skilled and customer-focused Reservations Specialist to join our team at Dorchester Collection. As a Reservations Specialist, you will be responsible for providing exceptional service to our guests, handling their inquiries, and processing bookings for our nine hotels. Your passion for delivering outstanding customer experiences and your ability to work in a fast-paced environment will make you a valuable asset to our team.

Key Responsibilities:

  • Assist guests with their inquiries and process bookings via telephone and email
  • Follow up on reservations-related activities to ensure a seamless guest experience
  • Utilize your persuasive and engaging skills to close sales over the phone and/or via email
  • Prioritize tasks and adapt to a fast-paced environment to meet time of response targets

What We Offer:

  • A competitive salary and monthly financial incentives
  • Complimentary stays with breakfast included in our Dorchester Collection hotels
  • 50% off at bars and restaurants within all of our Dorchester Collection hotels
  • A £750 refer a friend bonus scheme
  • World-class development opportunities
  • Social events throughout the year
  • A prepaid contactless card for workday lunches (not taxable)
  • A season ticket loan and cycle to work scheme
  • Exclusive access to a discount platform featuring 1000s of retailers
  • A private pension scheme

Requirements:

  • Excellent communication skills with a strong customer service ethic
  • Native or proficient command of Arabic, spoken and written, is essential for this role
  • Ability to work in a fast-paced environment and adapt to new technology


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