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Reservations & Receptionist Agent

2 months ago

South West London, United Kingdom BOISDALE Full time

We are seeking a skilled Reservations & Receptionist Agent to join our dynamic team at Boisdale, a renowned Great British Restaurant Group with a passion for live music.

The Role:

As a Reservations & Receptionist Agent, you will be responsible for managing reservations, events, and front-of-house operations at our three venues.

Key Responsibilities:

  • Manage reservations and events using quadranet, OpenTable, and other reservation systems
  • Maximize capacity and handle a busy reception desk with ease
  • Coordinate private dining bookings and events for up to 550 guests
  • Provide excellent customer service and communication skills
  • Work collaboratively with the events team to deliver exceptional experiences

Requirements:

  • Previous experience in hospitality reservations and events
  • Knowledge of reservation systems and software
  • Excellent organizational and communication skills
  • Ability to work in a fast-paced environment
  • Fluent written and spoken English

What We Offer:

  • Opportunities for career progression and professional growth
  • Company Pension Scheme
  • Hourly pay + overtime paid
  • Refer-a-friend cash incentive scheme
  • Discounts on high-end retail stores and restaurant dining
  • Pleasant working environment with low staff turnover
  • Free meals on duty
  • Childcare schemes